*E-mail handling and Email inbox optimization
*Calendar & Meeting Scheduling
*Research, Data Collection and Data Entry
*Customer Support
*Google Suite: Drive, Docs, Sheets, Forms,
*Mail, Calendar,
*MS Office (Word, Excel, Outlook)
*Other administrative support

-To provide efficient, reliable virtual assistant services that help busy professionals streamline their tasks, grow their businesses, and achieve success.

-My goal is to be a trusted partner, delivering high-quality support that fosters long-term client relationships built on trust and results.

JUNE 2022 – JULY 2024

AMAZON Warehouse, UAE DUBAI DWC3 FREEZONE, WAREHOUSE ASSOCIATE

-Inbound Problem Solver

ISS Sorting problems on the floor, often raising tickets to
identify POs, unlabeled items, mis-ships, etc. Also, answer and
resolve inbound tickets within the defined SLA, and carry
out bin checks to confirm we are selling the right item.

-Outbound Admin

Collating the orders and assign to the picker and packer,
manage the flow to ensure they are picking and packing at
the amount of time given to them and to make sure that we
didn’t miss any CPT to fulfill the customers’ orders on time.

AUGUST 2021 - FEBRUARY 2022

IMDAAD LLC, DUBAI UAE, OFFICE ADMIN

*Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.
*Manage emails, letters, packages, phone calls, and other forms of correspondence.
*Create and update databases and record information on personnel, and other data.
*Submit reports and prepare proposals and presentations as needed
*Assist colleagues whenever there is an opportunity to do so

MARCH 2017 - AUGUST 2017

I CENTER, CEBU CITY, PH, CUSTOMER RELATION OFFICER (APPLE AUTHORIZED SERVICE CENTER)

*Build and improve relationships with customers, key suppliers, and partners.
*Review company practices to ensure clients get maximum satisfaction from their purchases.
*Identify potential opportunities and inform the sales team to follow up.
*Educate and inform clients about the company’s products. Services and special offers.
*Attend to client complaints and resolve issues promptly.
*Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
*Work with internal departments to ensure the company meets clients.
*Oversee customer relationship management system.

1. ADMINISTRATIVE SUPPORT

2. EMAIL MANAGEMENT

3. ONLINE RESEARCH

4. BASIC GRAPHIC DESIGN

5. CUSTOMER SERVICE SUPPORT