2013
BS International Hospitality Management
Asia Pacific College of Advance Studies
Your Virtual Partner in Success
Hi there, my name is Kim! I hold a Bachelor's degree in Hotel and Restaurant Management, and I bring that same dedication to excellence and customer satisfaction to my role as a Virtual Assistant. My background in hospitality has equipped me with exceptional organizational skills, attention to detail, and a knack for anticipating client needs.
As your Virtual Assistant, I am here to streamline your tasks and boost your productivity. Whether it's managing your social media presence, handling property listings, or providing top-notch administrative support, I ensure everything runs smoothly and efficiently. Let's work together to achieve your goals and lead your business to success!
My Skills and Competencies
Medical Virtual Specialist
Real Estate Virtual Assistant
Social Media Management
Graphic Designer
Amazon Specialist
Content Creator
Certificates
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My Experience and Education
2013
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2016
Blueshift Inc.
(Loan Assistance Specialist)
Assisted clients pay off current loans by creating repayment plans and offering specialized financial guidance.
Helped clients choose the best and most economical solutions for their financial circumstances as they went through the payment process.
Responsible for extensive customer files to guarantee current and correct documentation, promoting clear and easy communication.
2017
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2022
Eperformax
(Escalation Email Teammate for eBay)
Addressed customer concerns regarding undelivered items and products that did not meet the specifications with empathy and precision, successfully managing escalated cases.
Ensured that return requests and refunds were processed efficiently, resulting in timely resolutions and a high level of customer satisfaction.
Provided personalized support via email, recognizing the distinctive circumstances of each client and proposing suitable solutions.
Actively pursued the restoration and preservation of customer trust by ensuring that clear communication, comprehensive investigations, and equitable outcomes were provided.
Collaborated closely with the support team to exchange strategies and insights for managing intricate cases, thereby contributing to the team's overall success.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Medical Virtual Assitant
I bring a blend of medical knowledge, precision, and efficiency to healthcare documentation.
Real Estate Virtual Assistant
Specialize in handling property listings and managing social media presence to enhance visibility and engagement.
Amazon Specialist
Bring a keen eye for detail, and a deep knowledge of ecommerce platforms to help businesses thrive online.