Management Skills
Creativity
Digital Marketing
Negotiation
Ecommerce
Data Entry
Product Listing
Social Media Management

An experienced customer service professional with six years in e-commerce, specializing in empathetic and efficient issue resolution. Highly organized, calm under pressure, and dedicated to providing exceptional service. Committed to continuous personal and professional growth, balancing work with a fulfilling personal life, and making a positive impact in every role.

EPERFORMAX 2017 - 2023
(ESCALATION EMAIL TEAMMATE FOR EBAY)

Addressed customer concerns regarding undelivered items and products that did not meet the specifications with empathy and precision, successfully managing escalated cases. Ensured that return requests and refunds were processed efficiently, resulting in timely resolutions and a high level of customer satisfaction. Provided personalized support via email, recognizing the distinctive circumstances of each client and proposing suitable solutions. Actively pursued the restoration and preservation of customer trust by ensuring that clear communication, comprehensive investigations, and equitable outcomes were provided. Collaborated closely with the support team to exchange strategies and insights for managing intricate cases, thereby contributing to the team's



BLUESHIFT INC 2013 - 2016
(LOAN ASSISTANCE SPECIALIST)

Assisted clients pay off current loans by creating repayment plans and offering specialized financial guidance. Helped clients choose the best and most economical solutions for their financial circumstances as they went through the payment process. Responsible for extensive customer files to guarantee current and correct documentation, promoting clear and easy communication