Associate in Computer Technology
Datamex College of St. Adeline
Hi! I’m Kimberly. Self-motivated and cheerful customer service professional with over 5 years of experience helping customers navigate accounts, resolving products and services concern. Managed my own online business last 2021 and familiar with any platforms in social media. I can type 45 words per minute with 100% accuracy. I hope you will give me chance to prove my worth to your company.
Datamex College of St. Adeline
- Managing social media (Any platforms)
- Provide plan and strategies to grow the business.
- Doing marketing to help boost organic followers.
- Branding and creating content
- Copy writing (Captions & Hashtags)
- Entering data accurately and thoroughly into databases, spreadsheets and other systems.
- Verifying the accuracy and completeness of data entered.
- Resolving data discrepancies and correcting errors in data entry.
- Listen and answering customers’ concerns, issues and questions via call, chat and email.
- Resolve customers’ concerns and answer questions to my best ability.
- Provided instructions on how to access their accounts.
- Maintain a positive attitude and calmly respond to customers’ complaints.
- Creating a reservations on customers’ behalf.
- Assisting customers regarding their device concerns such as laptops, desktops, mobile phones and printers.
- Updating customers about the status of their devices.
- Knowledgeable with the parts of computers (hardware and software)
- Updating sales everyday via Excel
- Send quotation to customers inquiry
- Encoding of all incoming and outgoing stocks.
- Updating the remaining stocks on the system
- Canvassing prices for items needed in the company.
- Responsible in doing telemarketing, text blast for new promos and discounts to our regular customers.
- Verifying details of actual documents vs. soft copy documents
- Checking purchase order receipt vs. physical count if were the same.
- Updating / encoding incoming and outgoing parcels.
- Maintaining high quality of service to attain customer satisfaction
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Helping customer to resolve their queries and concerns.