2012
Associate in Computer Technology
Datamex College of St. Adeline
More Info About Me
Hi! I’m Kimberly. Self-motivated and cheerful customer service professional with over 5 years of experience helping customers navigate accounts, resolving products and services concern. Managed my own online business last 2021 and familiar with any platforms in social media. I can type 45 words per minute with 100% accuracy. I hope you will give me chance to prove my worth to your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Representative
Chat and Email Support
Certificates
My Experience and Education
2023
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2023
ProVA PH
(GVA / Social Media Manager)
- Managing social media (Any platforms)
- Provide plan and strategies to grow the business.
- Doing marketing to help boost organic followers.
- Branding and creating content
- Copy writing (Captions & Hashtags)
2022
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2022
Freelancer
(Data Entry Specialist (Inventory-in-Charge))
- Entering data accurately and thoroughly into databases, spreadsheets and other systems.
- Verifying the accuracy and completeness of data entered.
- Resolving data discrepancies and correcting errors in data entry.
2017
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2022
Sitel Group
(Customer Service Representative)
- Listen and answering customers’ concerns, issues and questions via call, chat and email.
- Resolve customers’ concerns and answer questions to my best ability.
- Provided instructions on how to access their accounts.
- Maintain a positive attitude and calmly respond to customers’ complaints.
- Creating a reservations on customers’ behalf.
2014
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2017
Opes salus Inc.
(Customer service associate / Front desk agent / Marketing Staff)
- Assisting customers regarding their device concerns such as laptops, desktops, mobile phones and printers.
- Updating customers about the status of their devices.
- Knowledgeable with the parts of computers (hardware and software)
- Updating sales everyday via Excel
- Send quotation to customers inquiry
- Encoding of all incoming and outgoing stocks.
- Updating the remaining stocks on the system
- Canvassing prices for items needed in the company.
- Responsible in doing telemarketing, text blast for new promos and discounts to our regular customers.
2012
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2013
DHL Supply Chain Inc.
(Data encoder / Verifier)
- Verifying details of actual documents vs. soft copy documents
- Checking purchase order receipt vs. physical count if were the same.
- Updating / encoding incoming and outgoing parcels.
- Maintaining high quality of service to attain customer satisfaction
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative (Chat & Email)
Helping customer to resolve their queries and concerns.