Associate in Computer Technology (2-year course), Datamex College of St. Adeline (2-year course)

Talent Avenue PH

Certificate in Completion of a 5-day Call Center Training

PROVA PH

Certificate of completion
6-hour General Virtual Assistant training.

- Proficient in MS office
- Communication Skills
- Navigation
- Social Media Management
- Data Entry Specialist
-45-50 wpm - 100% accuracy

Social Media Manager, PROVA PH (2023)

- Managing social media (Any platforms)
-Provide plan and strategies to grow the
business.
- Branding and creating content
- Copy writing (Captions & Hashtags)

Freelancer, Data Entry Specialist

- Entering data accurately and thoroughly into
databases, spreadsheets and other systems.

Customer Service Representative, Sitel Group (Former Sykes Enterprise)

Handled accounts:
- Expedia account (US based) (2021 - 2022)
- Just Eat Account (UK based) (2020 - 2021)

- Processing cancellation, changes & refund
request via live chat.
- Creating a reservation on
the customers behalf.

Technnical Support Representative, Sitel Group (Former Sykes Enterprise)

Handled account:
- Pearson Education

- Answering students & professors query via live chat.
- Generating new access codes.
- Walk them through for basic trouble shooting steps

Customer Service Associate, Opes Salus Inc.

- Assisting customer with the issues on their device.
- Encoding details of the unit received and released.
- Updating sales per month.

Warehouse assistant, DHL Supply Chain

- Verifying details from document to an actual box or
items.
- Sorting documents by branches.