Hey I am Khrshyll Joanne

More Info About Me

"Driving Business Growth through Exceptional Service. Exceeding Expectations, Building Strong Connections, and Fostering Success Together."

My objective is to provide comprehensive and strategic executive support, optimizing client productivity and efficiency. I aim to free up executives to focus on their core business objectives by handling a wide range of administrative and operational tasks.

My mission is to be an indispensable asset to busy executives, delivering exceptional support and contributing to overall business success. I am committed to building strong, trusting relationships, anticipating client needs, and consistently exceeding expectations.

My goal is to establish a successful career as a highly sought-after executive virtual assistant, providing exceptional support to high-level professionals. I aim to build a strong professional network, continuously develop my skills, and become a trusted partner to clients, ultimately contributing to their business success.

Khrshyll Joanne Ferandez de la Paz
Bago City, Negros Occidental, Philippines
delapazkhrshylljoanne@gmail.com
Freelancer
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My Skills and Competencies

Email Management
Calendar Management
Travel Management
Event Management
Expense Management
File Management
File Management
File Management
Meeting Management
Social Media Management
Project Management
Canva
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Executive Virtual Assistant Training

PRO VA

An executive virtual assistant (EVA) is a supercharged VA! They handle all the regular VA tasks (emails, scheduling, etc.) but with an extra dose of polish and expertise. Think of them as an extension of the executive, handling higher-level tasks like strategic planning or managing complex projects.

2023
General Virtual Assistant Training

PRO VA

A virtual assistant (VA) is a remote worker who provides administrative, technical, or creative assistance to clients online. They work from their own location and offer a variety of services, like scheduling appointments, managing emails, creating presentations, or handling social media. Essentially, they're an off-site helper who frees up your time to focus on core business activities.

2014
Casino Dealer

Genting-Star Tourism Academy

Genting-Star Tourism Academy (GSTA) is a Center of Excellence in the delivery of quality, competency-based hospitality and professional development training programs.

2013
Bachelor of Science in Business Administration Major in Marketing Management

Bachelor of Science in Business Administration Major in Marketing Management,
University of St. La Salle, Bacolod

The University of St. La Salle, a non-stock and non-profit corporation, was established in 1952 by three American Brothers under the Philippine Province of the Brothers of the Christian Schools, an international institute of religious Brothers dedicated to the human and Christian education of the young, especially the poor.

A Marketing Management graduate is equipped with a comprehensive understanding of marketing principles, strategies, and techniques. They possess the knowledge and skills to analyze market trends, consumer behavior, and competitive landscapes to develop effective marketing campaigns and strategies. With a strong foundation in marketing research, branding, and communication, they are adept at crafting compelling messages and engaging with target audiences across various channels.

Furthermore, Marketing Management graduates are proficient in utilizing digital marketing tools and technologies to reach and connect with consumers in today's digital age. They excel in strategic planning, budgeting, and project management, allowing them to lead marketing initiatives and drive business growth. Their creativity, analytical mindset, and strong communication skills make them valuable assets in diverse industries, where they contribute to achieving marketing objectives and fostering brand success.

2014 - 2019
Resorts World at Sea
(Casino Dealer)

Casino Dealer, Resorts World at Sea

Resorts World is a hospitality and casino franchise owned by the Genting Group, a Malaysian conglomerate. The Resorts World brand is used across Genting Group's international resort and casino properties and its namesake cruise line, Resorts World Cruises.

As a casino dealer, my primary role is to facilitate various table games within the casino, ensuring a fair and enjoyable gaming experience for all players. This involves adeptly handling cards, chips, and other gaming equipment while adhering to established game rules and procedures. I am responsible for conducting games such as blackjack, poker, and baccarat, maintaining the pace of play, and engaging with players to create a lively atmosphere.

In addition to managing the gameplay itself, I am tasked with explaining game rules and procedures to players, particularly those who may be unfamiliar with certain games. Clear communication is key as I guide players through the intricacies of each game, answering questions and providing assistance as needed. Moreover, I must monitor players' behavior to ensure compliance with casino policies and regulations, intervening if necessary to address any disputes or issues that may arise during gameplay. Overall, my role as a casino dealer is not only to facilitate the games but also to uphold the integrity of the gaming environment and enhance the overall experience for players.

Ad Hoc Task (Receptionist): As a casino dealer, I'm temporarily serving as a receptionist. My duty involves checking guests' passports and providing room keys upon their arrival. I ensure a smooth embarkation process by welcoming guests warmly and efficiently managing their check-in needs.

Ad Hoc Task (Housekeeping): Assigned to housekeeping, I meticulously clean and tidy casino rooms. Tasks include sanitizing surfaces, replenishing supplies, and ensuring rooms are spotless for guest comfort. My focus is on maintaining high cleanliness standards to enhance the guest experience.

Ad Hoc Task (Assistant Tour Guide): In my role as a casino dealer, I'm assisting as a tour guide during shore leave. I provide informative tours, showcasing casino attractions and amenities. With engaging communication, I enrich guests' experiences, ensuring they make the most of their time ashore.

Winning "Best in Announcement" as a casino dealer signifies my ability to effectively engage and inform guests with clear, enthusiastic, and captivating announcements. Through my announcements, I create an atmosphere of excitement and anticipation, enhancing the overall experience for our guests.

Winning "Best in Grooming" as a casino dealer highlights my commitment to presenting myself with professionalism and elegance. By maintaining impeccable grooming standards, I ensure that I uphold the high standards of our establishment, leaving a positive impression on guests and colleagues alike.

Winning "Best in Customer Service" as a casino dealer showcases my dedication to providing exceptional service to our guests. Through attentive care, friendly demeanor, and personalized attention, I strive to exceed their expectations, ensuring a memorable and enjoyable experience at our casino.

Winning "Best in Smile" as a casino dealer recognizes my warm and welcoming demeanor, which creates a positive and inviting atmosphere for our guests. My genuine smile helps to brighten their experience and makes them feel valued and appreciated during their time at the casino.

Winning "Achiever of the Month" as a casino dealer acknowledges my consistent dedication, exceptional performance, and contributions to the success of our team. Through hard work, reliability, and a positive attitude, I consistently exceed expectations, positively impacting both guests and colleagues alike.

2013 - 2013
Bantay Bata 163
(Intern)

Inter, Bantay Bata 163 Foundation, ABS-CBN TV Network

Bantay Bata 163 is a child welfare program launched in 1997 to protect disadvantaged and at-risk children through a nationwide network of social services. It includes the rescue and rehabilitation of sick and abused children, training and advocacy on child abuse prevention, rehabilitation of families in crisis, educational scholarships, community outreach, and medical and dental missions.

As an intern social worker, I play a crucial role in providing support and assistance to individuals and families experiencing various social and emotional challenges. My responsibilities include conducting assessments to evaluate clients' needs and collaborating with experienced social workers to develop personalized service plans tailored to their specific circumstances. Additionally, I assist in connecting clients with essential community resources such as housing assistance, healthcare services, and educational programs to address their needs comprehensively.

Throughout my internship, I actively engage in providing counseling sessions and facilitating group interventions to address clients' emotional and social concerns. By fostering a supportive and empathetic environment, I aim to empower clients to overcome obstacles and improve their overall well-being. My dedication to advocating for clients' rights and ensuring their access to necessary services drives me to make a meaningful impact in their lives while continuing to develop my skills as a compassionate and effective social worker.

As a social worker, I've been assigned an ad hoc task to conduct a welfare check on a client who has missed several appointments. My responsibility is to visit the client's home, assess their well-being, and determine any potential barriers preventing them from attending appointments. Additionally, I will offer support, resources, and referrals as needed to address the client's concerns and ensure they receive the necessary assistance to improve their situation. This ad hoc task requires sensitivity, empathy, and effective communication skills to build rapport with the client and provide meaningful support during a challenging time.

2012 - 2012
Maybank Philippines
(Intern)

Intern, Maybank Philippines

Malayan Banking Berhad (doing business as Maybank) is a Malaysian universal bank with key operating "home markets" in Malaysia, Singapore, and Indonesia. According to the 2020 Brand Finance report, Maybank is Malaysia's most valuable bank brand, the fourth-top brand amongst the Asean countries, and ranked 70th among the world’s most valuable bank brands.

As an intern bank teller, my primary role is to provide efficient and accurate transactional services to bank customers. This includes assisting customers with deposits, withdrawals, and account inquiries while adhering to bank policies and procedures. I am responsible for processing transactions accurately and efficiently, ensuring that each customer's needs are met promptly and professionally. Additionally, I assist customers with basic account maintenance tasks, such as updating personal information and ordering checks, to help them manage their finances effectively.

In addition to transactional duties, I also play a key role in providing excellent customer service. I greet customers warmly, listen to their needs attentively, and strive to address any concerns or questions they may have. By demonstrating empathy, patience, and attentiveness, I aim to create a positive experience for customers and build strong relationships with them. Moreover, I assist in promoting bank products and services, such as savings accounts or credit cards, to help meet customers' financial goals and enhance their banking experience. Through my role as an intern bank teller, I contribute to maintaining a high level of customer satisfaction and upholding the reputation of the bank.


Ad Hoc Task: As an intern in the bank, I've been assigned to assist with organizing and digitizing customer files in the records department. This task involves sorting through physical documents, scanning them into the digital database, and ensuring accurate categorization and organization for easy retrieval. Additionally, I'll assist with data entry and verification to update customer information and ensure its accuracy in the system. This ad hoc task requires attention to detail, proficiency in digital tools, and a commitment to maintaining confidentiality and security standards in handling sensitive customer information.

My Services

Admin Support

I provide essential admin support, handling scheduling, data entry, and correspondence.


Works

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
Bago City, Negros Occidental,
Philippines
Email :
delapazkhrshylljoanne@gmail.com


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