2009 - 2013

Bachelor of Science in Business Administration Major in Marketing Management
University of St. La Salle

• Executive Assistant Training
• General Virtual Assistant Training
• Casino Dealer Training

• Email & Inbox Management
• Calendar & Meeting Management
• Travel & Itinerary Management
• Expense Management
• Research & Data Entry
• SMM (post scheduling)
• Client Support
• Google Workspace

• English
• Filipino

I have a strong background in hospitality and customer service, mainly as a casino dealer where I created fun gaming experiences and earned several awards. I also worked in reception, housekeeping, and as a tour guide, showing my flexibility. My past roles as a bank intern and social worker reflect my commitment to helping clients and supporting the community.

I focus on providing great service and building strong relationships with clients. My goal is to use my skills as an executive virtual assistant, improving productivity and helping high-level professionals succeed. I am dedicated to continuous growth and becoming a trusted partner in my clients' journeys.

2014 - 2019

Casino Dealer, Resorts World at Sea

• Facilitate table games (blackjack, poker, baccarat) as a dealer.
• Ensure a fair and enjoyable experience for players.
• Handle cards, chips, and equipment per rules.
• Explain game rules, especially to beginners.
• Assist players with questions.
• Monitor behavior for policy compliance.
• Resolve disputes to maintain gaming integrity.

Receptionist (ad-hoc task), Resorts World at Sea

• Check guests' passports.
• Provide room keys at check-in.
• Ensure a smooth and welcoming embarkation process.

Housekeeping (ad-hoc task), Resorts World at Sea

• Clean and tidy casino and cabins.
• Sanitize surfaces and replenish supplies.
• Maintain high cleanliness standards for guest comfort.

Assistant Tour Guide (ad-hoc task), Resorts World at Sea

• Provide informative tours.
• Showcase amenities during shore leave.
• Enhance guests' experiences with engaging communication.

Name: Dhamielyn A. Sarno, MIT
Company: PRO VA PH
Position: Project Manager
Contact No.: +63 915 832 5769
Email address: dhamsarno@gmail.com

Name: Athena Marie Callao
Company: Resorts World
Position: Casino Pit Manager
Contact No.: +63 (960) 352 6106
Email address: athena090601@yahoo.com