2023
BSBA Major in Human Resources Development Management
University of Makati
I'm The Social Media CHARM that you NEED
Hello! My name is Khate. I am 23 years old from Makati City, Philippines. I worked as a customer service representative in the BPO industry for over 3 years, which made me capable of handling difficult situations and a high workload. I take great satisfaction in having strong ethics, outstanding communication skills, and attention to detail. I'm here to make your life easier, thrive in fast-paced environments and I'm always eager to learn and adapt to new challenges.
My interest in social media sparked during my university year. In 2020 during the pandemic, me and my family decided to set up our small business at home. I’m the one who managed the Facebook page of our small business, which led me on an exciting journey. I love being able to work directly with a wonderful group of clients, discussing their challenges, sharing my knowledge and helping others reach their design objectives.
By hiring me as your virtual assistant, you can expect a dedicated and reliable partner who will give it everything I've got and be a great asset to your business. Moreover, I pick things up quickly. Information and instructions come to me naturally. In conclusion, I work diligently. I won't have any issues with my attendance, and I'll work extra hard to be the best in my position.
Let's work together to achieve your goals and lead your business to success!
My Skills and Competencies
Social Media Management
Customer Service Representative
Content Creator
Executive Assistant
FB Ads Manager
Transcription
Certificates
My Experience and Education
2024
-
2024
PRO VA PH
(Intern - General Virtual Assistant)
- Created and scheduled content; tracked performance
- Created Marketing Visuals
- Provided high-level administrative support.
- Managed emails, data, and general tasks.
2022
-
2024
Everise
(Customer Service Representative)
-Provide outstanding service acting as the primary point of contact for customers
regarding products and services related to client programs.
-Professionally handles high volume inbound calls, chats and emails to quickly identify and resolve
customer issues
-Presents new products and services
-Enhance customer experience and satisfaction
-Demonstrate ability to gauge customer response
2020
-
2022
KING & QUEEN
(Freelance Social Media Manager)
Oversees an online food business interactions with the public through implementing content strategies on social media platforms. I also plan content (blogs, photos, videos, and graphics) into a strategy that leads to awareness and community growth through the use of social media platforms. My duties include: Analyzing engagement data, identifying trends in customer interactions , planning digital campaigns to build community online.
2021
-
2022
Probe Cx
(Customer Service Representative)
-Respond promptly to customer inquiries and concerns via phone, emails, or chat
-Resolve customer issues and complaints effectively and efficiently
-Meet or exceed performance targets, such as call volume and
resolution time
-Manage high volumes of inbound and outbound calls
-Contribute to team goals and initiatives to improve customer satisfaction and retention
My Services
Social Media Plan and Strategies
Create content plan for posting on your social media to be organized and gain more engagement
Executive Assistant
Provide high-level administrative support to top executives and ensure the smooth operation of the executive office.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.