An experienced customer service professional with 3 years BPO experience, specializing in empathetic and efficient issue resolution. Highly organized, calm under pressure, and dedicated to providing exceptional service. Committed to continuous personal and professional growth, balancing work with a fulfilling personal life, and making a positive impact in every role.

PROBE CX (Customer Service Representative )

August 2021- August 2022

- Handled Logistic Account that based from Australia (MyToll).
- Respond promptly to customer inquiries and concerns via phone, emails, or chat
- Resolve customer issues and complaints effectively and efficiently
- Meet or exceed performance targets, such as call volume and
resolution time
-Manage high volumes of inbound and outbound calls

EVERISE (Customer Service Representative )

October 2022-June 2025

- Handled healthcare account that’s based in United States (Humana)
- Provide outstanding service acting as the primary point of contact for customers
regarding products and services related to client programs.
- Professionally handles high volume inbound calls, chats and emails to quickly identify and resolve
customer issues
- Presents new products and services

-I have a strong ability to multi-task and manage time effectively.
-Management Skills
-Good communication & written skills