Blank Year
Bachelor of Science in Information Technology
STI College
More Info About Me
I’m an enthusiastic Social Media Manager with 5 years of experience working in Customer Service. I currently help clients to promote their online presence, products, and services using social media platforms so that they can focus on their business instead of admin tasks!
Through a combination of self-study and formal training, I have developed a deep understanding of how to effectively use social media to promote businesses. I know how to create content that resonates with target audiences and drive engagement, as well as how to analyze data to inform my approach.
My Skills and Competencies
Social Media Management
Social Media Marketing
Data Entry
Content Creator
Certificates
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My Experience and Education
July 2022
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Dec 2022
Zoe's Party Rentals and Catering Services
(Social Media Manager)
• Create graphics and edit videos for daily content across social media accounts using applications such as Canva, Adobe Photoshop, Premiere Pro, Filmora 11, Capcut, etc.
• Hashtag research
• Competitors analysis
• Daily engagement
• Market research and creating buyers persona
• create and analyze KPIs/insight
2016
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2020
Concentrix/Keybank
(Collections Specialist)
• Contact clients and discuss their overdue payments
Update account status records
• Monitor accounts on a daily basis
• I monitored accounts to identify outstanding debts, investigated clients’ credit history offered them workout programs if needed
• Contacted clients to detect overdue payments and took actions to collect debts on time to avoid further delinquency on the account
• Setup payment arrangements over the phone I also processed payments, refunds, and credits
2015
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2016
TeleTech/Bank of America
(Customer Service Representative)
• Assisting customers in processing payments online, and transferring funds from other banking institutions
• Making sure that the account is secure while the customer is on vacation by setting up a travel flag on the account to avoid any fraudulent activity on the account
• Discuss transaction history, process payment over the phone, and card replacement
2013
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2015
Collective Solution/Safelink
(Customer Service Representative)
• Provide resolution to customers by performing a question
diagnosis while guiding users through step-by-step solutions.
• Pre-qualify customers to get free government service by validating Documents They provided
My Services
Social Media Marketer
utilize social media platforms to promote a company's offerings. and market the business to get sales
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.