2015
Bachelors in Hotel and Restaurant Service Technology
Bohol Island State University
More Info About Me
Hi! Thank you for taking the time to check on my profile.
I'm a virtual assistant with six years of experience in customer service. I specialize in delivering efficient, high-quality support to help businesses build strong relationship with their clients. My focus is on clear communication, problem-solving, and ensuring a seamless customer service. I'm dedicated to continuously improving my skills to provide the best possible service.
My Skills and Competencies
Email and Calendar Management
Customer Service
Social Media Management
Communication Skills
Data Entry
Content Creation
Certificates
My Experience and Education
2021
-
2022
Upwork
(General Virtual Assistant | Data Entry | SMM)
Respond to Emails and Phone calls
Schedule Meetings
Book Travel and Accommodations
Manage a Contact List
Prepare Customer Spreadsheets and keep Online Records
Organize Managers’ Calendars
Create Content
Content Scheduling
2020
-
2021
WEBLIO PHILIPPINES INC.
(ESL Tutor | Teacher)
Prepare course materials and design lessons that cover all
aspects of the English language, whether written or verbal.
Keep track of student progress and customize individualized
plans for students with special requirements and also
responsible for creating a positive class environment and
encouraging students to reach their learning goals.
2017
-
2020
THINKING TOOLS, INC
(Asssistant Store Manager)
Oversee daily operations, providing instruction and guidance
to employees and answering customer inquiries
Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
Monitoring and maintaining suitable store inventory levels.
Assisting with the development of new sales and recruitment strategies.
2015
-
2017
JOLLIBEE FOODS CORPORATION
(Assistant Restaurant Manager)
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
June 2023
-
2024
Amazon Operation Services
(Customer Service Associate)
Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
My Services
General VA | Admin Assistant
Perform various Administrative Tasks, including answering E-mails, scheduling meetings, and making travel arrangements.
Customer Service
Oversee day-to-day management of campaigns and ensure brand consistency.
Data Entry / Web Researcher
Maintains database by entering new and updated customer and account information.
Testimonials
Mrs. Bamford
Karen's work is amazing and she didn't miss any deadline.
Jon Paulette
I think one of the most attractive traits of Karen grace as an employee is she's very highly motivated to work and she's very keen to detail, and punctual, aside from that she's very calm and approachable, friendly and people-oriented. And most of all why people trust her so much is because she's very honest.
aside from her being an employee, I almost see her as a family member, especially outside the workplace.
Joseph Torre
a valuable member of our team before, and her positive attitude has helped us all.
She is open to handling more responsibilities and role and has a confidence to do it.