N/A
Associate of Computer Technology
University of Cebu – Main Campus
More Info About Me
I always believe that progress requires consistency and a clear goal in every task. I am fond of creating outputs with my undivided attention and making sure that at the end of the day, I am able to complete my task.
I have over five years of experience in the BPO industry, where I developed strong skills in communication, customer service, and process management. Working in fast-paced environments taught me how to stay organized, handle multiple priorities, and maintain professionalism under pressure. I became skilled at problem-solving, supporting diverse clients, and delivering results with accuracy and efficiency.
After years of growth in BPO, I decided to pursue a new path as a Virtual Assistant, combining my professional experience with my passion for organization, creativity, and flexibility.
I take pride in being detail-oriented, proactive, and guided by integrity, which allows me to deliver results clients can count on.
My Skills and Competencies
Social Media Management
Content Creator
Customer Service
Graphic Designer
Certificates
×
![]()
My Experience and Education
2025
-
Present
Self-Initiated Projects
(Freelance Graphic Creator)
Designed digital and printed materials such as invitations, posters, and event graphics using Canva.
Created video invitations and animated templates for social events.
Developed a consistent eye for layout, color, and typography, ensuring visually appealing and cohesive designs.
Applied creativity and attention to detail to produce designs that aligned with each event’s theme and tone.
2023
-
2025
Accenture Inc.
(Customer Service Representative)
Provided technical assistance and troubleshooting for internet and mobile service issues, demonstrating strong problem-solving and analytical skills.
Handled billing concerns, account updates, and service requests, applying attention to detail and process-driven work habits.
Adapted quickly to new tools, systems, and standard procedures, showcasing tech-savviness and flexibility in a fast-paced environment.
2021
-
2022
Sykes Asia Inc. - Cebu
(Customer Service Representative)
Delivered administrative and customer support by managing high-volume calls, emails, and chat inquiries with accuracy and professionalism.
Demonstrated strong communication, active listening, and problem-solving skills to enhance the overall customer experience.
Met or exceeded performance metrics such as response time, resolution rate, and customer satisfaction scores.
2019
-
2020
Teleperformance Philippines
(Customer Service Representative)
Managed high-volume inbound and outbound calls daily, delivering accurate information and support with professionalism.
Resolved issues by troubleshooting, problem-solving, and escalating complex cases when necessary.
Maintained confidentiality, accuracy, and attention to detail in handling sensitive customer and company information.
My Services
Customer Service
Delivering professional and friendly support through clear communication and quick problem resolution.
Graphic Creator
Designing eye-catching digital invitations, posters, and social media graphics using Canva.