I always believe that progress requires consistency and a clear goal in every task. I am fond of creating outputs with my undivided attention and making sure that at the end of the day, I am able to complete my task.

I have over five years of experience in the BPO industry where I developed strong skills in communication, customer service, and process management. Working in fast-paced environments taught me how to stay organized, handle multiple priorities, and maintain professionalism under pressure. I became skilled at problem-solving, supporting diverse clients, and delivering results with accuracy and efficiency.

After years of growth in BPO, I decided to pursue a new path as a Virtual Assistant, combining my professional experience with my passion for organization, creativity, and flexibility.

I take pride in being detail-oriented, proactive, and guided by integrity, which allows me to deliver results clients can count on.

2025

Self-Initiated Projects, Freelance Graphic Creator

• Designed digital and printed materials such as invitations, posters, and event graphics using Canva.
• Created video invitations and animated templates for social events.
• Developed a consistent eye for layout, color, and typography, ensuring visually appealing and cohesive designs.
• Applied creativity and attention to detail to produce designs that aligned with each event’s theme and tone.

2023-2025

Accenture Inc., Customer Service Representative

• Provided technical assistance and troubleshooting for internet and mobile service issues, demonstrating strong problem-solving and analytical skills.
• Handled billing concerns, account updates, and service requests, applying attention to detail and process-driven work habits.
• Adapted quickly to new tools, systems, and standard procedures, showcasing tech-savviness and flexibility in a fast-paced environment.

2021-2022

Sykes Asia Inc., Customer Service Representative

• Delivered administrative and customer support by managing high-volume calls, emails, and chat inquiries with accuracy and professionalism.
• Demonstrated strong communication, active listening, and problem-solving skills to enhance the overall customer experience.
• Met or exceeded performance metrics such as response time, resolution rate, and customer satisfaction scores.

2020

Teleperformance Philippines, Subject Matter Expert

Local Telecommunication Company
SME – subject matter expert is the next closest person to a team leads in terms of responsibility for the team.

2019-2020

Teleperformance Philippines, Customer Service Representative

• Managed high-volume inbound and outbound calls daily, delivering accurate information and support with professionalism.
• Resolved issues by troubleshooting, problem-solving, and escalating complex cases when necessary.
• Maintained confidentiality, accuracy, and attention to detail in handling sensitive customer and company information.

2018

University of Cebu - Main Campus, Associate in Computer Technology

A two-year program focused on computer systems, office applications, and basic IT skills.

Gained practical knowledge in computer systems, office software, and digital communication. The program strengthened my technical and analytical abilities, which I now apply in managing online tools, organizing data, and providing virtual administrative support.

Customer Service & Communication

• Strong written and verbal communication skills
• Handling client inquiries via chat, email, and phone
• Customer data updates
• Problem-solving with professionalism and empathy

Creative & Technical Skills

• Canva graphic design (digital invitations, social media content, posters)
• Basic photo editing and layout design
• Familiar with CRM tools like Salesforce and Zendesk
• Knowledgeable in office software and data management tools
• Comfortable learning new apps and systems quickly

Soft Skills

• Excellent attention to detail and time management
• Organized and process-driven
• Integrity, accountability, and reliability
• Fast learner and proactive thinker
• Adaptable and solution-oriented mindset