2021
MASTER OF ARTS IN EDUCATION major in English
ASIAN DEVELOPMENT FOUANTION COLLEGE
More Info About Me
Experienced Customer Care Specialist and dedicated English Language Teacher with a strong background in ESL instruction for foreign students. My expertise in customer care has honed my approach to technical details and strengthened my problem-solving skills, particularly in managing dispute filings for British clients' debit card accounts. This experience, combined with my teaching background, allows me to approach challenges with clarity, patience, and a keen attention to individual needs. I am committed to fostering positive communication and helping others achieve their goals, whether in language learning or customer resolution.
My Skills and Competencies
Lead Generation Specialist
Executive Assistant
Graphic Designer
Data Entry
Certificates
My Experience and Education
2018
-
2024
DEPARTMENT OF EDUCATION
(TEACHER III)
Responsible for educating and inspiring students, planning and delivering instructional lessons, assessing student performance, and fostering a positive learning environment. Also, I manage grade tracking, including accurate data entry and analysis using Excel to record student grades and monitor progress.
2023
-
2024
51TALK
(English as Second Language Teacher)
Supports non-native English-speaking students in developing language skills and cultural understanding. As a teacher, I deliver lessons tailored to language proficiency levels, assess students’ progress, and record data on individual needs and areas for improvement to guide instructional decisions and personalized support. This role involves managing student records, including entering detailed notes on student needs and evaluations.
2015
-
2016
CONCENTRIX DAKSH UP AYALA TECHNOHUB
(CUSTOMER CARE REPRESENTATIVE)
As a Customer Sales Representative working under a bank’s dispute department, I served as a primary point of contact for clients needing assistance with disputed bank transactions. This role involves providing exceptional customer service, guiding clients through the dispute resolution process, explaining bank policies, and ensuring clients are informed and supported at every step. The representative will also identify potential product solutions to support customer needs and build trust in the bank’s services.
My Services
Executive Virtual Assistant
I am your go-to Executive Virtual Assistant with competent communication skills and management skills.
Lead generation Specialist
I can help you generate leads...
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.