Hi! I am Joycell Tubillo but you can call me Joyce and I am your Dependable Virtual Assistant and Passionate Copywriter😊. I am 23 years old. I live in Quezon City, Philippines. I graduated on September 2022 took up the course of BSBA Major in Human Resources Management at Polytechnic University of the Philippines. My favorite hobbies are to read books and to hike mountains to relax and unwind.
As soon as opportunity knocks at my door, I grabbed it so I applied as Customer Service Representative while studying without prior knowledge how the BPO industry works for me to develop my Communication Skills. As I continue working, I did my internship as Recruitment Intern. For me, continuous learning and upskilling is important to my career life and so I tried to do basic graphic designing. Currently, I’m studying everything what I can learn when it comes to being a Virtual Assistant. Not only am I passionate of learning new things and making opportunity for myself, I also want to meet different people that I can work with so we can help each other grow. In addition, I learned to have a social media presence hence my Instagram. It is still growing but I know I’ll get there.
I am strong-willed and determined individual who believes that everything can be achievable with hard work and perseverance. I create opportunities for myself for me to grow professionally and personally. I am committed to going beyond my comfort zone and my limits. I have a competitive spirit, not just for my own success, but also to help others reach their goals.
Polytechnic University of the Philippines
As part of my training, I am required to take a typing test to measure my typing skills. In addition, I am required to present a 4 sample works that is related to Data Entry.
As part of my training, I did three (3) articles for Content Writing using the MS Word and Grammarly.
I am doing a different graphic for my portfolio using Canva and smartmockups. Every day I challenge myself to make a simple graphic.
• Assist with the completion and e-verification of I-9 forms for new hires, ensuring accuracy and adherence to federal regulations.
• Work closely with HR team members to collect and verify supporting documents required for I-9 verification.
• Maintain I-9 records and files, ensuring proper organization and confidentiality.
• Collaborate with HR and legal teams to resolve complex I-9 compliance matters.
• Provide guidance and support to employees regarding I-9 procedures and requirements.
• Assisting and handling customers regarding their inquiries and concerns about their accounts.
• Identify customer product and/or service needs.
• Review and update activity on accounts.
• Provide basic technical support.
• Promote and sell products and services.
The main task is to do a job posting in a different platform such as LinkedIn, Facebook, and Instagram to reach people who want to take an opportunity to be a Financial Advisor. In addition, to conduct interviews to OJT applicants that will onboard for the next batches.
• Taking Inbound calls from existing customers intending to know about their accounts.
• Responsible for addressing their concerns and ensuring their services remain active.
• Handle billing inquiries, billing errors, service change request, and basic tech-support calls while presenting current promotions.
• Presenting talking points and solutions regarding their transaction.
• Creates value by providing quality customer service in every call.
• Taking orders and present the promotion for the specific occasion.
• Verify the information provided by the customers.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
