I am flexible and fast learning assistant who values growth. I always aim for the best, making my personality both a good sport and competitive.
Xavier University – Ateneo de Cagayan
• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy. Approaches each call with a can do mind set and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the expert role.
• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Recording of financial transactions such as sales, purchases, receipts, and payments.
Managing and processing vendor invoices
Invoicing customers, tracking payments, and checking up on overdue accounts
Matching transactions in your bank statements with entries in your accounting record
Generating financial statements
Categorizing and tracking business expenses
Calculating employee wages, deductions, and taxes
Providing support during tax preparation