Xavier University – Ateneo de Cagayan
Bachelor of Science in Business Administration - Major in Financial Management
73 Corrales Avenue, Cagayan de Oro City

• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards.
• Appropriately disburses adjustments and account credits in accordance with compamy's policy. Approaches each call with a can do mind set and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the expert role.

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.