2014
Bachelor of Arts in Religious Education and Pastoral Communication
Don Bosco Technology Center
About me
Has extensive experience in email, customer service, and client interactions. For two years, I handled email inquiries about purchase status, refunding, digital subscriptions, promotions, events, and customer complaints. Helped Amazon merchants by assessing unfavorable comments left on their site, listing Amazon items, and resolving their customer care issues.
Work in different BPO industries for 5 years. From customer service, technical support, financial advisor and back office side of the business. Given the knowledge I have, I can state that I am confident in my ability to complete any assignment.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Process Improvement
Customer Experience
Certificates
My Experience and Education
March 2022
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August 2022
RARE Crossfit LLC
(Administrative Assistant)
Schedule Appointments to potential gym members
Follow up Contracts
Confirmed Self Booking
Called potential Leads
Send SMS for their remote and in-person session
Manages Social media accounts from Group pages to personal account
2020
-
2022
Cognizant Technology Solutions
(Senior Process Executive)
Email and Phone. Helped clients provided excellent services. Resolving tickets. Email creation responses.
2019
-
2020
Amazon Operation Services Philippines, Inc
(Customer Service Specialist | Digital | Technical)
Digital subscription
Product listing
Managing Amazon seller central account. Product research.
Answering Email and chat inquiries like order status, refund status, escalations, Digital Membership and Amazon Devices Troubleshooting.
2018
-
2019
Synchrony Global Services Philippines Inc.
(Customer Engagement Executive)
Consumer Retention and Billing.
Resolve credit inquiries on new accounts
Fraud prevention
2017
-
2018
Convergys
(Agent)
Billing and retention department
2015
-
2016
Telepeformance
(Agent)
Amazon Customer Service and Amazon Seller Support (Phone, Email and Chat).
My Services
Customer Service Profesional
Worked with different clients for five years, from customer service, technical support, financial advisor, and back offi
Appointment Setting
Schedule appointments with potential prospects through a lead nurture strategy.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Shopify
Create and manage Shopify shops in accordance with customer needs.