Course: Bachelor of Secondary Education Major in English
Bulacan State University- Sarmiento Campus
As someone who enjoys exploring different fields, I've gained a diverse set of skills through my work experience. I spent a year as a teacher, where I honed my ability to multitask and became proficient in Microsoft Office tools like Word, Excel, and PowerPoint. After that, I transitioned to a customer service role in a travel account at a BPO. There, I learned how to effectively communicate with and assist customers remotely, as well as manage flight appointments as a travel specialist.
Eventually, I decided to apply for a technical support specialist position at one of the world's largest contact centers in the telecommunication industry. Through this role, I became an expert in my field and eventually applied for a Subject Matter Expert position. In addition to these experiences, I also have a background in social media management and SEO.
With all of these skills and experiences under my belt, I'm confident that I can provide top-notch virtual assistant services to my clients. I pride myself on completing tasks precisely and on time, and am excited to offer my expertise to help others succeed.
Bulacan State University- Sarmiento Campus
*Outbound cold calling to prospects for Real Estate.
*Choosing dispositions for the prospects/contacts according within cold call platform.
*Handling objections properly.
*Scheduling follow up calls for either yourself or another team member.
*Planning and developing social media campaigns.
*Crafting compelling content or getting it developed.
*Posting content across social media accounts.
*Engaging with customers on different channels.
*Analyzing running campaigns.
*Providing knowledge, resources and information to support agents.
*Address customers concerns accurately and timely.
*Ensuring accuracy of the product.
*Assist advisors with material request and account updates
*Actively listen to customers to understand their issues or concerns
*Interview clients to gather information useful in providing recommendations and solutions to a technical problem
*Install, configure, and troubleshoot devices, servers, and network issues
*Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
*Processing customers flights and reservation based on their destination
* Assisting clients on their pre-flight inquiries
*Modifying and Cancelling guest reservation if their is changes on their schedules
*Plan lessons and instruct learners based on a given subjects
*Work with individual students to challenge them and to improve their abilities
*Assess students’ abilities, strengths, and weaknesses
*Develop and enforce classroom rules and administrative policies
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
is the process of improving the quality and quantity of website traffic to a website or a web page from search engines.
Responsible for appointment setting and confirmations from clients, doing follow-up calls and doing property research.