2016-2017
Course: Bachelor of Secondary Education Major in English
Bulacan State University- Sarmiento Campus
More Info About Me
As someone who enjoys exploring different fields, I've gained a diverse set of skills through my work experience. I spent a year as a teacher, where I honed my ability to multitask and became proficient in Microsoft Office tools like Word, Excel, and PowerPoint. After that, I transitioned to a customer service role in a travel account at a BPO. There, I learned how to effectively communicate with and assist customers remotely, as well as manage flight appointments as a travel specialist.
Eventually, I decided to apply for a technical support specialist position at one of the world's largest contact centers in the telecommunication industry. Through this role, I became an expert in my field and eventually applied for a Subject Matter Expert position. In addition to these experiences, I also have a background in social media management and SEO.
With all of these skills and experiences under my belt, I'm confident that I can provide top-notch virtual assistant services to my clients. I pride myself on completing tasks precisely and on time, and am excited to offer my expertise to help others succeed.
Joseph Quional Arquiza
San Jose del Monte Bulacan, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Real Estate Virtual Assistant
Certificates
My Experience and Education
September 2022
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December 2023
HYPR Assistant
(Real Estate Virtual Assistant (Cold Caller/Telemarketer))
*Outbound cold calling to prospects for Real Estate.
*Choosing dispositions for the prospects/contacts according within cold call platform.
*Handling objections properly.
*Scheduling follow up calls for either yourself or another team member.
May 2021
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September 2022
Virtual/Freelance
(Social Media Manager)
*Planning and developing social media campaigns.
*Crafting compelling content or getting it developed.
*Posting content across social media accounts.
*Engaging with customers on different channels.
*Analyzing running campaigns.
2020
-
2022
Teleperformace Philippines
(Subject matter Expert)
*Providing knowledge, resources and information to support agents.
*Address customers concerns accurately and timely.
*Ensuring accuracy of the product.
*Assist advisors with material request and account updates
2019
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2022
Teleperformance Philippines
(Technical Support Specialist( At&t account)
*Actively listen to customers to understand their issues or concerns
*Interview clients to gather information useful in providing recommendations and solutions to a technical problem
*Install, configure, and troubleshoot devices, servers, and network issues
*Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
2018
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2019
Everise(C3)
(Customer Service Specialist (Travel Account) Spirit Airlines)
*Processing customers flights and reservation based on their destination
* Assisting clients on their pre-flight inquiries
*Modifying and Cancelling guest reservation if their is changes on their schedules
2017
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2018
Academia de San Lorenzo
(Senior High Instructor)
*Plan lessons and instruct learners based on a given subjects
*Work with individual students to challenge them and to improve their abilities
*Assess students’ abilities, strengths, and weaknesses
*Develop and enforce classroom rules and administrative policies
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Search Engine Optimazation (SEO)
is the process of improving the quality and quantity of website traffic to a website or a web page from search engines.
Real Estate Virtual Assistant
Responsible for appointment setting and confirmations from clients, doing follow-up calls and doing property research.