Bachelor of Secondary Education Major in English, Bulacan State University

San Jose del Monte, Bulacan-Sarmiento Campus

Secondary

San Jose del Monte National High School

Primary

Central Elementary School

Social Media Manager, Non Profit Organization

*Running campaigns for non profit organization.
*Developing websites as per client request.
*Managing Facebook and Instagram platform.
*Maintaining website ranking thru Google ads.

Real Estate Virtual Assistant, Cold Caller

*Outbound cold calling to prospects for Real Estate.
*Choosing dispositions for the prospects/contacts according within cold call platform.
*Handling objections properly.
*Scheduling follow up calls for either yourself or another team member.

Digital marketer(SMM/Shopify)

*Creating a brand’s content marketing plan.
*Researching marketing trends and benchmarking brands with competitors.
*Defining metrics for analysis in marketing campaigns.
Selecting ad placements and setting budgets.
*Developing digital marketing strategies.
*Analyzing and reporting marketing performance.

Subject Matter Expert/Technical Support Specialist, Teleperformance Philippines

*Providing knowledge, resources and information to support agents.
*Address customers concerns accurately and timely.
*Ensuring accuracy of the product.
*Assist advisors with material request and account updates

Customer Service Specialist, Spirit Airlines(Travel Account) and Car Reservation Specialist (Hertz, Dollar and Thrifty)

*Processing customers flights and reservation based on their destination
* Assisting clients on their pre-flight and car inquiries
*Modifying and Cancelling guest reservation if their is changes on their schedules

Senior High Instructor, Academia de San Loerenzo Dema-ala Inc.

Plan lessons and instruct learners based on a given subjects
*Work with individual students to challenge them and to improve their abilities
*Assess students’ abilities, strengths, and weaknesses
*Develop and enforce classroom rules and administrative policies
May 2021-August 2022
Social Media Manager
*Planning and developing social media campaigns.
*Crafting compelling content or getting it developed.
*Posting content across social media accounts.
*Engaging with customers on different channels.
*Analyzing running campaigns.

As Contact Center Specialist Journey

Promoted as Subject Matter Expert
Awarded as Top SME(August and November 2020)
Awarded as Top Agent as Technical Support (AT&T)

During College Years

Dean's Lister

Word Press Freelancing Training

-Home-Based Connect

Shopify and Amazon Freelancing Program

-Home-Based Connect

Social Media Management

-Home-Based Connect

Virtual Assistance Training

-ProVAPh

Technical Support Specialist, At&T (US Telecommunication)

-Teleperformance Philippines
Subject Matter Expert/ Technical Support Specialist
Uverse, DirecTV, DTV Stream and Customer Loyalty Support

Customer Care Specialist Training

-C3 Everise Philippines
Travel Specialist Training in Spirit Airlines
Customer Specialist in Hertz, Dollar, Thrifty (US Car Reservation Comp.)