2023
Bachelor of Science in Electrical Engineering
Technological University of the Philippines - Manila
Your Tremendous Virtual Assistant
I would describe myself as a highly motivated, industrious, and hard-working employee with the work experience that I gained from my previous jobs. I believe that I have the skills and qualities in terms of communicating, multitasking, customer service, social media managing, graphic designing and content creation for me to provide good quality service. I have experience working with other people, and I am a person who always seeks answers and solutions, a positive person who always embraces change, and I take responsibility for my own professional growth.
SKILLS
Versatile Expert
Social Media Manager
Graphic Designer
Data Entry Specialist
Content Creator
Certificates
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EXPERIENCES
Innovatively Developed
Jan 2024
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May 2024
DeGoerke Hillside Beach Resort
(Social Media Manager)
▸Social Media Management: Develop, implement, and manage social media strategies across Facebook platform to enhance the resorts presence and engagement.
▸ Content Creation: Design high-quality visual content including logos, brochures, tarpaulins, menus, and thumbnails using tools such as Photoshop and Canva.
▸Customer Interaction: Manage and respond to customer inquiries through Facebook chat, ensuring timely and helpful communication to maintain high levels of customer satisfaction.
Dec 2022
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Aug 2023
Concentrix Ph.
(Technical Support Representative)
Technical Account | DirecTV
▸Customer Support: Handle inbound customer inquiries efficiently, providing excellent service and resolving issues promptly.
▸Technical Troubleshooting: Diagnose and troubleshoot technical problems, offering clear solutions to ensure customer satisfaction.
▸Sales Planning: Develop and implement sales strategies to promote products and services, aiming to achieve and exceed sales targets.
▸Payment Collection: Manage the collection of payments and dues, ensuring timely and accurate processing.
▸Customer Interaction: Maintain professional and effective communication with customers, building strong relationships and trust.
▸Documentation: Keep detailed records of customer interactions, technical issues, and resolutions to enhance service quality.
Aug 2020
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Aug 2022
Valor Global Ph.
(Customer Service Representative)
Telco. Account | Sprint Now part of T-Mobile
Collection Department and General Care Department
▸Customer Support: Handle incoming customer inquiries and provide solutions to a wide range of issues and concerns in a timely and professional manner.
▸Payment Processing: Manage collection of payments, set up payment arrangements, and ensure accurate and efficient processing.
▸Technical Troubleshooting: Provide basic troubleshooting for phone devices, helping customers resolve technical issues quickly.
▸Sales: Promote and sell phone upgrade plans and internet plans such as 5G, tailoring recommendations to meet customer needs.
▸Appointment Scheduling: Schedule appointments for customers to visit physical stores for more in-depth support or services.
▸General Care: Address and resolve all customer issues and concerns, providing comprehensive support across various topics and ensuring a high level of customer satisfaction.
July 2018
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Dec 2019
Teleperformance Ph.
(Customer Service Representative)
Healthcare Account | UnitedHealthcare PDP
▸Customer Support: Handle inbound customer inquiries efficiently and professionally, ensuring all concerns and questions are addressed promptly.
▸Appointment Scheduling: Set appointments for patients with doctors, coordinating schedules and ensuring all necessary information is communicated.
▸Prescription Assistance: Provide guidance on United Healthcare prescription drug plans, helping customers understand their options and choose the best plan.
▸Medication Recommendations: Process recommendations for branded or generic medications, considering the customer's budget and preferences.
▸Documentation: Maintain accurate and detailed records of all customer interactions and transactions to ensure high-quality service and compliance with regulations.
▸Customer Interaction: Engage with customers, primarily seniors, with empathy and patience, ensuring they feel heard and supported.
SERVICES
Digital Excellence
Graphic Designer
Enhance brand storytelling , my graphic design service translates your narrative into captivating visuals.
Social Media Management
Unleash the full potential of your brand online with my dynamic and results-driven social media management service.
Data Entry
Elevate efficiency and accuracy with our streamlined data entry service, powering your operations to new heights.
Content Creator
Elevate your brand with our expert content creator service, crafting stories that inspire and captivate your audience.