Graphic Designer, | Photoshop and Canva

Content Creator, | Photo and Video Editing

Data Entry Specialist, | Google Workspace and Microsoft 365

Social Media Manager, | Facebook, Instagram, X, LinkedIn, and Pinterest

Customer Service, | Inbound and Outbound Calls

Jan 2024 - May 2024

Social Media Manager, DeGoerke Hillside Beach Resort

▸Social Media Management: Develop, implement, and manage social media strategies across Facebook platform to enhance the resorts presence and engagement.
▸ Content Creation: Design high-quality visual content including logos, brochures, tarpaulins, menus, and thumbnails using tools such as Photoshop and Canva.
▸Customer Interaction: Manage and respond to customer inquiries through Facebook chat, ensuring timely and helpful communication to maintain high levels of customer satisfaction.

Dec 2022 - Aug 2023

Technical Support Representative, Concentrix

Technical Account | DirecTV
▸Customer Support: Handle inbound customer inquiries efficiently, providing excellent service and resolving issues promptly.
▸Technical Troubleshooting: Diagnose and troubleshoot technical problems, offering clear solutions to ensure customer satisfaction.
▸Sales Planning: Develop and implement sales strategies to promote products and services, aiming to achieve and exceed sales targets.
▸Payment Collection: Manage the collection of payments and dues, ensuring timely and accurate processing.
▸Customer Interaction: Maintain professional and effective communication with customers, building strong relationships and trust.
▸Documentation: Keep detailed records of customer interactions, technical issues, and resolutions to enhance service quality.

Aug 2020 - Aug 2022

Customer Service Representative, Valor Global Philippines

Telco. Account | Sprint Now part of T-Mobile
Collection Department and General Care Department
▸Customer Support: Handle incoming customer inquiries and provide solutions to a wide range of issues and concerns in a timely and professional manner.
▸Payment Processing: Manage collection of payments, set up payment arrangements, and ensure accurate and efficient processing.
▸Technical Troubleshooting: Provide basic troubleshooting for phone devices, helping customers resolve technical issues quickly.
▸Sales: Promote and sell phone upgrade plans and internet plans such as 5G, tailoring recommendations to meet customer needs.
▸Appointment Scheduling: Schedule appointments for customers to visit physical stores for more in-depth support or services.
▸General Care: Address and resolve all customer issues and concerns, providing comprehensive support across various topics and ensuring a high level of customer satisfaction.

Jul 2018 - Dec 2019

Customer Service Representative, Teleperformance

Healthcare Account | United Healthcare PDP
▸Customer Support: Handle inbound customer inquiries efficiently and professionally, ensuring all concerns and questions are addressed promptly.
▸Appointment Scheduling: Set appointments for patients with doctors, coordinating schedules and ensuring all necessary information is communicated.
▸Prescription Assistance: Provide guidance on United Healthcare prescription drug plans, helping customers understand their options and choose the best plan.
▸Medication Recommendations: Process recommendations for branded or generic medications, considering the customer's budget and preferences.
▸Documentation: Maintain accurate and detailed records of all customer interactions and transactions to ensure high-quality service and compliance with regulations.
▸Customer Interaction: Engage with customers, primarily seniors, with empathy and patience, ensuring they feel heard and supported.