2013
Bachelor of Science in Information and Technology
Notre Dame of Midsayap College
More Info About Me
I have been in the call center industry for 6 years, and during that time I have worked in several different positions including chat/email support, RMA support, content moderator and document checking. I have a strong passion for customer service and I take pride in being able to resolve issues efficiently and effectively. My self-discipline, problem-solving skills, attention to detail, and communication skills have also been honed throughout my experience in the call center industry. In my free time, I enjoy reading novels and recently, I love to explore and read other areas such as SEO and social media related VA articles.
In addition to my experience and skills, I am highly motivated to join a company that offers great compensation and good management.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Moderation
Certificates
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My Experience and Education
2021
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2022
Concentrix CVG
(Content Moderator)
Screens and monitors user-generated content based on platform-specific rules and guidelines to determine whether or not the content should be published online.
2018
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2021
Concentrix Damosa
(Chat/Email/RMA Support)
-Connects with customers through instant messaging on business's website or mobile app. Identifies, investigates, and resolves users’ problems with computer software and hardware.
-The Return Material Authorization (RMA) Specialist is primarily responsible for the administration and material processing of customer returns with activities that contribute to the service and supply chain.
2016
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2017
Alorica Philippines
(Back-Office Support)
Responsible for receiving, inspecting and verifying documenting files.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.