Diligent and skilled non-voice support specialist proficient in providing exceptional technical assistance. Possessing a deep understanding of complex problem-solving methodologies.

06/2010 – 03/2013 Notre Dame of Midsayap College
Bachelor of Science in Information and Technology

06/2014 – 03/2015 Technical Support
Sutherland Global Services, Inc.

07/2016 – 12/2017 Back Office Support Alorica
Philippines

05/2018 – 05/2021 Chat Technical Support
Concentrix Damosa

07/2021 – 04/2022 Content Moderator
Concentrix CVG

Faith Nebrada, Symantec - Supervisor, Sutherland Global Services, Inc.
Martin Toribio, Symantec - Supervisor, Sutherland Global Services, Inc.
Jovaney Torrevillas, Lyft - Supervisor, Alorica Philippines
Lenieah Batte, Lyft - Supervisor, Alorica Philippines
Alfie Abella, Lyft - Supervisor, Alorica Philippines
Master Aristotle Obial, Jr., Lyft - Supervisor, Alorica Philippines
Aivvy Amethyst Oropesa, Razer - Supervisor, Concentrix Damosa
Rollaine Orong, Razer - Supervisor, Concentrix Damosa
John Bernard Bunhayag, Immediate Supervisor, Concentrix CVG johnbernard.bunhayag@concentrix.com