2010
Bachelor of Science in Computer Science
Negros Oriental State University
More Info About Me
Hello, I'm John and I'm a freelance Social Media Manager, WordPress Developer and SEO Specialist. I took up a Bachelor of Science in Computer Science. Prior to working as a Freelancer, I have a total of 7 years experience as an administrative assistant in the IT industry and 4 years experience in BPO industry as a Customer Service Representative. I was awarded as Overall Top 1 Agent in July 2018.
I am a dedicated and hardworking person who believes in integrity and good working relations. I am also a goal-oriented person, and love playing chess and guitar. I’ve always loved cooking Filipino foods like adobo, menudo, caldereta and a lot more.
I've taken a Social Media Management Masterclass, WordPress Development and SEO. This taught me a lot of tricks to help businesses reach their target audience through social media and influencer outreach. I have keen attention to detail, a strong background in sales (online and offline), and a constant hunger for learning. I also make sure to keep my word especially when it comes to deadlines. Often, I strive to submit results ahead to provide room for improvement.
My Skills and Competencies
Social Media Management
Graphic Design
Copywriting
WordPress Development
Data Entry
SEO
Certificates
My Experience and Education
2022
-
2022
iQor Philippines
(Customer Service Specialist)
Answering general questions, assisting customers regarding their phone and network issues, helping customers to manage their billings, providing excellent customer service and making sure to build strong relationships with the customer, processing orders and sales, and providing the best deals to the customer.
2022
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2022
Simon Creatives
(Social Media Manager Intern)
Creating and scheduling social media posts. Engaging with followers. Analyzing data. Collaborating with other team members.
2018
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2021
Telus International Philippines
(Customer Service Specialist)
Efficiently resolved account issues of multiple customer phone calls received daily. Answered inbound calls daily and efficiently directed callers to the correct individual or department.
Amicably greeted multiple customers and performed customer support on a daily basis. Communicated and answered account-related questions from customers each shift. Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business.
My Services
Social Media Management
I will help your business to increase its online presence and reach through social media marketing.
WordPress Development
I will help your business to generate more sales by having attractive and user-friendly websites for your customers.
SEO
Let's optimize your website for SEO so you can capture more traffic and revenue from searches.
Testimonials
Robinson S.
John is a very good team player. He knows how to communicate well with everyone, has a good time management skills, and good at creating content. If you will choose him to be your next team member I'm sure he can contribute a lot to your company!
Dhamielyn S.
I was lucky to have John as my trainee this year. He is a perfect VA and a hard worker. He will be a great asset to your business!