John Manroh Ragas

Rockstar Virtual Assistant
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Contact Information
  • +639459827497
  • johnmanroh.ragas@gmail.com
  • Laguna, Philippines
  • https://myprofile.ph/johnmanrohragas
Personal Profile

Highly organized and efficient.
Ability to work independently or as part of a team.
Proven leadership skills and ability to motivate.

Awards Received
1st Quarter of 2019

Cluster Top Team Member

Telus International Philippines

February 2019

Top Team Member

Telus International Philippines

July 2018

Overall Top 1 Agent

Telus International Philippines

Expertise

• Social Media Management
• Social Media Marketing
• WordPress Development
• SEO
• Copywriting
• Content Creation
• Graphic Design
• Data Entry
• Online Bookkeeping
• Amazon Virtual Assistant
• Customer Service

Trainings and Certificates
January 2023

General Virtual Assistant, ProVA PH

December 2022

Senior SEO Manager, ProVA PH

October 2022

WordPress Development, ProVA PH

September 2022

Social Media Manager, Simon Creatives

August 2022

Amazon VA, FilamVA

Education
June 2006 - March 2010

Bachelor of Science in Computer Science

Negros Oriental State University

Work Experiences
August 2022 - December 2022

Customer Service Specialist, iQor Philippines

Helping customers process their payments.
Providing the best plan to the customers.
Providing the best deals and promotions to the customer.

September 2022 - October 2022

Social Media Manager Intern, Simon Creatives

Creating content and graphic design.
Scheduling social media posts.
Engaging with followers.
Analyzing data.
Collaborating with other team members.

August 2022 - August 2022

Amazon Product Sourcing Specialist Intern, FilamVA

Sourcing for products that met the ROI goal.
Finding profitable products to add to your inventory.
Checking available discounts or cashback.
Finding replenishable items.

February 2022 - June 2022

Customer Service Specialist, Concentrix Philippines

Assisting customers with any issues related to their accounts.
Making sure to build strong relationships with the customers.
Providing the best deals and promotions to the customer.

April 2018 - September 2021

Customer Service Specialist, Telus International Philippines

Responding to inbound calls with urgency and promptly.
Assisting customers with account and payment issues.
Resolving client issues via phone.

April 2017 - March 2018

Administrative Assistant, Pacific InterContinental College

Assisting new students from inquiry to online enrollment.
Creating virtual classrooms on the website for newly enrolled students.
Creating modules using MS Powerpoint and uploading it to the website.
Basic troubleshooting with the WordPress website.

March 2016 - April 2017

Administrative Assistant, University of Perpetual Help Medical Center

Assisting medical staff with their administrative tasks.
Receiving supplies and input to the system.
Managing and analyzing inventory.
Purchasing supplies.

March 2015 - January 2016

Sales Person / Technician, Asianic Distributor Inc.

Selling products such as laptops, desktops, cellphones, and accessories.
Setting up desktops, laptops, and cellphones.
Troubleshooting issues with the devices.
Managing inventory.
Purchasing items from the suppliers.

September 2012 - November 2014

Administrative Assistant, Toyota Alabang Inc.

Inventory of supplies.
Doing administrative tasks.
Receiving supplies.
Encoding the items in the system.

September 2010 - September 2012

Administrative Assistant, Magnaye Industrial Enterprises

Doing administrative tasks.
Inventory of tools onsite.
Managing payroll.
Creating Billing Invoice

Character Reference

Dhamielyn A. Sarno, ProVA PH

Project Manager
+639158325769
dhamsarno@gmail.com