2020
Bachelor of Science in Information and Communications Technology
Cebu Technological University Main Campus
More Info About Me
I’m John Leister Canen or you can call me Lei, 29 years of age from Paknaan Mandaue City Cebu. Graduated in Cebu Technological University Main Campus taking up Bachelor of Science in Information and Communications Technology. I am an outgoing person and loves to travel, meet other people and experience different culture, I also love playing volleyball.
During my previous works I am very hardworking, I always aim to do the best for the company I serve in. I became the top performer of the team and also became the top performer of account. I also have the ability to grow with a job, handle responsibility and build positive relationships with work
colleagues at all levels. My internship duties and my previous work experience are very satisfactory and I
am confident that I can bring the same level of high performance to your company. Beyond that, I am
someone who knows how to set goals and achieve them.
My Skills and Competencies
Social Media Management
Technical support representative
Data Entry
Customer service representative
Certificates
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My Experience and Education
2023
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2023
Social Media Management
(In depth Training)
-Social Media Management
-Social Media Marketing
-Social Media Content Curation & Creation
-Social Media User Engagement (Organic&Paid)
-Social Media Outreach
-Social Media Basic Branding
-Social Media Recognition/Awareness
-Customer Service
-Email & Chat Support
-Sales Support
November 2022
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2023
Homesourced Incorporated
(Project Coordinator/Customer Care Representative)
Takes inbound calls from customers and provide resolutions to their concerns
Follow-up customers accounts, relay messages to the other departments.
Process reimbursements
Create service tickets for technician appointments
Check customers system if it's working perfectly fine.
2021
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2022
Regent Business Process Outsource
(Technical support representative and Customer service representative)
- Takes inbound and outbound calls
- Troubleshoots with customers why their internet is not working.
- Troubleshoot with customers why their wireless broadband is not working
- Troubleshoot with customers why their mobile data, message, calls are not working.
- Trouble shoot with the customer why their emails are not working.
- Help customers configure their own modem.
- Create a fault ticket and schedule an appointment for the customer.
-Takes manual payment from customer / Update payment details from customer.
-Help customers in activating their sim cards.
-Relays message to the customer regarding their orders/ Enquiry about their orders.
- Works with customers about their bill, explain the bills
- Helps customers in setting up their accounts, changing passwords, etc.
- Explain to the customers the usage and speed of the service.
- Files a dispute for customers.
2020
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2021
Concentrix (Fraud protection department)
(Customer Service Representative)
-Takes inbound and outbound calls in reviewing the transactions of the Cardholders.
- Blocks the card if there are fraud transactions.
- Activate new cards and cancel lost/stolen/compromised cards
2019
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2020
Lexmark Incorporated
(OJT manual tester)
-Tests the firmware of the photocopier if there are possible bugs and defects in the firmware.
- Report if there are possible bugs and defects in the firmware especially in the UI interface.
- Checks the output off the photocopiers if there are trashes in the output.
My Services
Social Media Management
responsible for the company's interactions with the public by implementing social media platforms' content strategies.
Technical support representative
Provide technical and network problem resolution to customers by guiding users through step-by-step solutions.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer service representative
manage incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction