John Leister Canen

Virtual assistant
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Contact Information
  • canenjohnleister@gmail.com
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  • +639770666100
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  • Paknaan Mandaue City, Cebu Philippines
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About

I’m John Leister Canen or you can call me Lei, 29 years of age from Paknaan Mandaue City Cebu. Graduated in Cebu Technological University Main Campus taking up Bachelor of Science in Information and Communications Technology. I am an outgoing person and loves to travel, meet other people and experience different culture, I also love playing volleyball.

During my previous works I am very hardworking, I always aim to do the best for the company I serve in. I became the top performer of the team and also became the top performer of account. I also have the ability to grow with a job, handle responsibility and build positive relationships with work
colleagues at all levels. My internship duties and my previous work experience are very satisfactory and I
am confident that I can bring the same level of high performance to your company. Beyond that, I am
someone who knows how to set goals and achieve them.
Experiences
November 2022 - 2023

Project Coordinator/Customer care representative at, HOMESOURCED INCORPORATED

-Takes inbound calls from customers and provides resolutions to their concerns
-Follow up on customer's accounts, and relay messages to the other departments.
-Process reimbursements.
-Create service tickets for technician appointments
-Check the customer's system if it's working perfectly fine.
March 2021 - November 2022

Customer support representative/Customer service representative at, Regent Business Process Outsource

- Takes inbound and outbound calls
- Troubleshoots with customers why their internet is not working.
- Troubleshoot with customers why their wireless broadband is not working
- Troubleshoot with customers why their mobile data, message, calls are not working.
- Trouble shoot with the customer why their emails are not working.
- Help customers configure their own modem.
- Create a fault ticket and schedule an appointment for the customer.
-Takes manual payment from customer / Update payment details from customer.
-Help customers in activating their sim cards.
-Relays message to the customer regarding their orders/ Enquiry about their orders.
- Works with customers about their bill, explain the bills
- Helps customers in setting up their accounts, changing passwords, etc.
- Explain to the customers the usage and speed of the service.
- Files a dispute for customers.
September 2020 - March 2021

Customer service representative at, Concentrix

-Takes inbound and outbound calls in reviewing the transactions of the Cardholders.
- Blocks the card if there are fraud transactions.
- Activate new cards and cancel lost/stolen/compromised cards
2019-2020

OJT Manual tester at, Lexmark Incorporated

-Tests the firmware of the photocopier if there are possible bugs and defects in the firmware.
- Report if there are possible bugs and defects in the firmware especially in the UI interface.
- Checks the output off the photocopiers if there are trashes in the output.
2023

Social Media Management Training

-Social Media Management
-Social Media Marketing
-Social Media Content Curation & Creation
-Social Media User Engagement (Organic&Paid)
-Social Media Outreach
-Social Media Basic Branding
-Social Media Recognition/Awareness
-Customer Service
-Email & Chat Support
-Sales Support