2016
Information Technology
Liceo de Cagayan University
Unlocking my potential to unlock yours
I am an Information Technology graduate with extensive experience in various IT roles, supporting both individual and organizational growth. Since graduating in 2016, I have honed my expertise across multiple fields, including data entry, technical support, and administrative assistance.
My career began as a Computer Encoder at a university, where I efficiently managed the encoding and updating of student information, handling data for up to 200 students daily. This experience sharpened my attention to detail and my ability to manage large volumes of data.
I then transitioned into an IT Support role for a major production company in the Philippines, where I was part of the Management Information Systems (MIS) team. In this capacity, I provided technical support to employees across various departments, including remote staff abroad, troubleshooting both hardware and software issues.
I also worked as a Technical and Administrative Support specialist at a government-owned public hospital. In addition to troubleshooting and maintaining network systems, I applied my skills in Photoshop and video editing to design tarpaulins and create video presentations for institutional activities.
Currently, I am focused on expanding my expertise beyond Information Technology, working to enhance my skills in areas that are essential for freelance success. This includes providing personalized support as a Virtual Assistant, assisting clients with data entry, email management, and technical troubleshooting. Additionally, I offer customer support services for a mail service provider and provide IT support for a platform designed to help entrepreneurs and business professionals achieve their goals.
With my comprehensive IT background, strong problem-solving skills, and dedication to continuous learning, I am committed to providing high-quality support that drives client success and business growth.
John Carmel P. Chan
Balingoan, Misamis Oriental, Philippines
Freelancer
My Skills and Competencies
SEO
Graphic Designer
Data Entry
Lead Generator
Technical Support Specialist
CRM Specialist
Customer Support
CRM Automation
Content Writer
Certificates
My Experience and Education
2016
-
2017
Liceo de Cagayan University
(Encoder)
-Encode students enrolled subjects and update data on school's automated system
-Generate Reports
2017
-
2018
Del Monte Philippines
(IT Support/Help Desk)
-Provide Email and Call assistance to employees
-Perform varying degrees of problem determination and resolution of desktop hardware and software problems.
-Perform installs, moves, adds, and change (IMAC) activities and data backup and restore.
-Endorse unresolved cases to the On-Site Technical Support team for further handling.
2018
-
2023
Provincial Government of Misamis Oriental
(Computer Operator/ Admin Support)
-Manage Computers and Hardware, System Software, and Network Systems
-Running regular checks on network and data security
-Identifying and acting on opportunities to improve and update software and systems
-Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
-Conducting regular system audits
2024
-
Present
MailSlurp
(Level 1 Support Assistant)
-Responding to user inquiries via various channels, including email, and chat
-Diagnosing and addressing technical problems related to MailSlurp's services.
-Creating and updating support materials, such as FAQs and troubleshooting guides.
-Working with other teams to resolve complex issues and improve service quality.
2024
-
2024
Meodia
(Personal VA)
-Perform tasks assigned by client
-Email Management
-Data Entry
-Web Search
-Personal Errands
2024
-
2025
CEO Rise
(IT Support)
-Providing support to users and being the first point of contact for problem resolution.
-Diagnosing and addressing hardware, software, and network issues.
-CRM Management
-Establishing good relationships with clients and colleagues.
My Services
Data Entry
Input and organize data accurately, ensuring precision, efficiency, and integrity while meeting deadlines.
Admin Support
Provide administrative support by managing tasks, coordinating schedules, and ensuring efficient office operations.
CRM Management
Manage customer relationships by using CRM tools to track interactions, resolve issues and enhance customer satisfaction
Customer Support
Assist customers by answering inquiries, resolving concerns, and offer clear information to ensure a positive experience
Technical Support
Resolve technical issues with software, hardware and networks, providing clear guidance and ensuring seamless operations