To obtain a challenging position as a professional virtual assistant, leveraging my technical support, customer support, CRM management, and automation expertise, along with my strong organizational and communication skills, to provide exceptional administrative support and ensure efficient management of client workloads.

Data Entry

Technical Support

Customer Support

CRM Management

CRM Automation

Systems Encoder

Encode and update student's data to the school's automated system
Generate Reports

HelpDesk/End User Support

Provide Email and Call Assistance to employees
​Perform varying degrees of problem determination and resolution of desktop hardware and software problems
​Perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore
Endorse unresolved cases to On-Site Technical Support team for further handling.

Computer Operator / Admin Support

Manage Computers, Hardware, Computer Systems and Network
Running regular checks on network and data security
Identifying and acting on opportunities to improve and update software and systems
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Conducting regular system audits

Level 1 Support Assistant

Responding to user inquiries via various channels, including email, and chat
Diagnosing and addressing technical problems related to MailSlurp's services.
Creating and updating support materials, such as FAQs and troubleshooting guides.
Working with other teams to resolve complex issues and improve service quality.

Personal VA

Perform tasks assigned by client
Email Management
Data Entry
Web Search
Personal Errands

IT SUpport

Providing support to users and being the first point of contact for problem resolution.
Diagnosing and addressing hardware, software, and network issues.
CRM Management
Establishing good relationships with clients and colleagues.