Hey I'm Joemarie

Sales Support Specialist

With over 4 years and 5 months of dedicated service as a Call Center Agent, I have worked in various capacities, including Customer Service, Technical Support, and Sales Support. Throughout my career, I have consistently provided top-tier customer support, demonstrating exceptional communication skills and a talent for problem-solving. I've been entrusted with resolving a wide range of customer inquiries and issues, always striving for prompt and effective resolutions. My proficiency in using customer service software and my commitment to fostering positive customer relationships have been key drivers of my success. I take pride in my ability to consistently deliver outstanding service and uphold the highest standards of customer satisfaction.

Joemarie Tabafunda Obaña
Dasmariñas, Philippines
joemarie.041094@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Customer Service
Graphic Designer
Data Entry
Content Creator
Technical Support
Sales Support

Certificates

ProVA
T-Mobile Prepaid - Top Agent (CSR)
Typing Test

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
Information Technology

Philtech Institute of Arts and Technology

2013
Computer Technician

International Skills Training Center of the Philippines

2022 - August 21, 2023
RMS COLLECT PHILS. INC
(Sales Support Representative)

We are responsible in providing administrative and operational assistance to the sales team, enabling them to achieve their sales goals and enhance customer satisfaction.

2021 - August 21, 2023
RMS COLLECT PHILS. INC
(Technical Support Representative)

As a Technical Support Representative my role is to assist customers with technical issues, troubleshoot problems, and provide solutions to ensure their satisfaction with our products or services.

September 2021 - August 2023
RMS COLLECT PHILS. INC
(Team lead)

Promote effective team communication and alignment, provide guidance in problem-solving, serve as a liaison between the team and supervisor, and regularly report on the team's progress and achievements.

March 2019 - August 21, 2023
RMS COLLECT PHILS. INC
(Customer Service Representative)

As a Customer Service Representative, my primary responsibility is to interact with customers, provide information, resolve issues, and ensure their satisfaction with our products or services.
You sent

2014 - 2023
Freelancer
(Graphic Designer)

I produce rough layouts for artwork and copy, placing a focus on aesthetics, size, arrangement, and typeface. Canva is mostly used to create printables, invites, and posters. And work directly with customers to get their approval.

2010 - 2023
Freelancer
(Data Entry)

Responsible for efficiently and accurately inputting data into computer systems and databases. Also includes maintaining organized and up-to-date records for an organization. The Data Entry Specialist should be detail-oriented, possess strong computer skills, and exhibit a high level of accuracy in data entry tasks.

2010 - December 2018
Caponpon General Merchandise
(Sales Associate)

As a Sales Associate I ensure a positive shopping experience and driving revenue for the business. Effective communication, product knowledge and excellent customer service skills are essential in this role.

My Services

Customer Support

Delivering top-notch support, issue resolution, and customer happiness through effective communication and assistance.

Data Entry / Web Researcher

Accurate and efficient input of information into a system or database.

Graphic Designer

Creating visual content to communicate messages and ideas through various mediums such as print, digital, or multimedia.

Feedbacks and Achievements

Author

Customer / Account Owner

Amazing customer service made me feel like I was most important best I have had ever

Author

Customer / Account Owner

She was a great representative

Author

Customer / Account Owner

The representative that helped me made my call EXTREMELY easy and quickly to resolve. If this is what T-Mobile customer care has improved to, all customers will be absolutely pleased.

Author

Customer / Account Owner

It was a pleasure speaking with this representative. she definitely resolved my issue and put a smile on my face :)

Author

Customer / Account Owner

My representative was very helpful

Author

Customer / Account Owner

The rep was outstanding

Author

Reynaldo (Supervisor)

Promoter Champion !

Author

Customer / Account Owner

All Promoters/ excellent customer service!

Author

Supervisor and Manager

Certificate of Recognition presents to
JOEMARIE T. OBAÑA
Quarter 1 2023 TOP AGENT
Percent To Goal 114.46% (Team RJ)

Author

Customer / Account Owner

Joe was amazing and professional!

Author

Customer / Account Owner

They was a really good help was able to take care all my issues with no problems. Nice and sweet


Discovering Artistry and Innovation

ENCODING

DESIGN

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dasmariñas,
Philippines
Email :
joemarie.041094@gmail.com


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