With over 4 years and 5 months of dedicated service as a Customer Service Representative, I have honed my abilities to excel in this role. Throughout my career, I have consistently provided top-tier customer support, demonstrating exceptional communication skills and a talent for problem-solving. I've been entrusted with resolving a wide range of customer inquiries and issues, always striving for prompt and effective resolutions. My proficiency in using customer service software and my commitment to fostering positive customer relationships have been key drivers of my success. I take pride in my ability to consistently deliver outstanding service and uphold the highest standards of customer satisfaction.

Sales Support Representative

RMS Collect Phils. INC. | T-MOBILE Prepaid - US | 2022 - August 21, 2023
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and need analysis of existing and potential customer to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Expedite the resolution of the customer’s problem or complain to maximize satisfaction.

Technical Support Representative

- Assist with product activation and troubleshooting technical issues.
- Resolve issues related to computers, televisions, phones, tablets, modems, network and internet.
- Submit and/or update tickets as per guide to support service.
- Ensure timely follow-up for resolution of inquiries / issues.

Team Lead

- Foster open and effective communication within the team, ensuring that everyone is informed and aligned.
- Help team identify and solve problems, offering guidance and support as needed.
- Serve as a bridge between the team and supervisor, sharing the team needs and accomplishments.
- Provide regular updates and reports on team progress and results to the supervisor.

Customer Service Representative

- Handle a high volume of incoming and outgoing phone calls as required.
- Respond to common questions and provide information regarding rate plans, services, and what they include.
- Manage customer payments, process refunds, and handle a variety of transactions.
- Initiate and enable new accounts, including online accounts upon request.

Graphic Designer

- Produce draft designs for client review and approval.
- Search for designs based on the client's specific request and preferences.
- Utilize design software and tools to craft visually captivating graphics, illustrations, and layouts.
- Process and manage online orders for design layouts.

Data Entry Specialist / Encoder

- Inputting data accurately into computer systems or databases.
- Updating and editing existing records as needed.
- Retrieving specific information from databases as requested by other departments or team members.
- Generating reports or summaries based on the data entered.

Sales Associate

- Serve on average 30 customers per day answering queries implementing strategic upsell & managing payments.
- Arrange products in an appealing way to encourage more sales by putting them in the right spots.
- Maintained efficient records of stocks inventory levels ensuring sufficient weekly product replenishment.
- Audited income and expenses through daily cash reconciliation and collection of credit payment.

Information Technology

Computer Technician

- Work in a fast-paced environment.
- Reliable, flexible, focused and have initiative.
- Customer service, positive attitude and friendly.
- Attention to details and time management.
- Communication skills.

General Virtual Assistance Training (GVA)

Introduction to Aquaponic Food Production

Preparing Cakes

Ships Catering NC III (Updates)

Introduction to Food And Beverage Services

Fruit Grower