2017
Diploma in Information technology
University of Science and Technology of Southern Philippines
More Info About Me
Seeking top-notch work? Look no further! Let's discuss. I'm Joel, 29 years old, from Lopez Jaena, Philippines.
I've honed my skills in precision and organization to consistently meet deadlines. With a positive outlook and strong work ethic, I approach every task with enthusiasm. As the breadwinner of my family, I've developed resilience and adaptability, making me confident in my ability to quickly learn and excel in any role I undertake.
Hiring me means gaining a dedicated professional with efficiency, reliability, and a positive attitude. With a meticulous approach and commitment to quality, I'll alleviate your workload and streamline operations, ensuring deadlines are met and goals achieved.
Let's link up and collaborate together!
My Skills and Competencies
Problem Solving
Attention to Detail
Technical Proficiency
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
2024
-
2024
Prova Ph
(Data Entry - Trainee)
* Inputting, updating, and maintaining databases with precision and accuracy.
* Verifying data for completeness and correctness to maintain data integrity.
* Organizing and managing data files systematically for easy retrieval and reference.
2024
-
2024
Prova Ph
(Executive Assistant - Trainee)
* Creating detailed travel itineraries, including flight and hotel bookings, transportation arrangements, and activity scheduling
* Managing email correspondence efficiently, prioritizing messages, drafting responses, and ensuring timely follow-up on important matters
* Expertly managing the executive's calendar, scheduling appointments, meetings, and events, and coordinating with internal and external stakeholders to optimize productivity
* Providing administrative support, such as preparing reports, presentations, and documents, and handling various tasks to facilitate the smooth operation of the executive's responsibilities
2022
-
2023
Concentrix
(Fraud Specialist)
* Monitoring and analyzing transactions for signs of fraudulent activity
* Investigating suspicious transactions or pattern to identify potential fraud
* Reviewing account activity, Transaction history, and customer
information to detect anomalies
* Utilizing fraud detection tools and software to assess risk and
identify fraudulent behavior
2021
-
2022
Wipro
(Production Specialist)
* Assisting passengers with flight bookings, reservations, and itinerary changes
* Providing information about flight schedules, fares, and airline policies
* Handling inquiries and resolving issues related to baggage,
ticketing, and boarding procedures
2019
-
2021
Tech Mahindra
(Customer Service Representative)
* Handling inbound customer inquiries
* Resolving customer issues and complaints promptly
* Providing technical support and troubleshooting
*Documenting customer interactions and maintaining detailed records in CRM
* Upholding Professionalism and representing the company positively in
all interactions with customers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Support
Managing emails, scheduling appointments, organizing calendar, data entry and file organization.
Graphic Designer
Create visually appealing and effective graphic designs such as social media, print materials, branding and advertising.
Bookkeeper
Oversee a company's financial data and compliance by maintaining accurate books on accounts and financial entries.