2014
Bachelor of Science in Office Systems Management
Bohol Island State University
More Info About Me
A Customer Service Representative (Inbound and Outbound) with 7 years and 10 months of experience in a shipping line industry. As part of Marketing Staff, we need to strive hard in gaining new clients, secure shipments, and achieve our quota despite the pandemic (covid).
I help secure new clients for outbound shipments and achieve 94% of our key account delivery for the 2nd quarter of 2022 for inbound. I am looking for an opportunity for personal growth and experience where I can expand my knowledge and goals. I believe that being a Virtual Assistant is a new avenue for me to enhance and develop my skills. Being a customer service representative is a good factor for me, with that, I believe that I have the necessary foundational skills. With additional trainings and good support, I can see myself a future effective and reliable Assistant.
My Skills and Competencies
Data Entry
Lead Generation
Administrative
Certificates
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My Experience and Education
2014
-
2022
Lorenzo Shipping Corporation
(Outbound Customer Service Representative)
· Maintain high volume of phone calls, email contacts and solicit client bookings.
· Provide shipments quotes for customers and set up shipments as required by the clients.
· Responsible for export and the execution of shipping service.
· Help manage current customers account and key accounts.
· Upload quotations rates in system for client bookings.
· Excellent multi-tasking skills within the work place as well as computers skills.
· Maintain relationships with carriers, merchants and customers.
· Create bookings for outbound shipments and send the booking confirmation thru emails or texts.
· Informed and update client regarding status of their cargoes and vessel updates.
· Create monitoring for key accounts clients.
· Update shipper and consignee profile.
2014
-
2016
Lorenzo Shipping Corporation
(Inbound Customer Service Representative)
· Send client arrival notice regarding their incoming cargoes and make calls to confirm if they already received the pre-advice.
· Solve customers and carrier problems and help resolve issues.
· Stay positive and accommodating through client conversations.
· Handling client complains, queries, billing inquiries and request.
· Coordinate client's what container to be delivered at their plant/warehouse.
2014
-
2016
Lorenzo Shipping Corporation
(Dispatch Coordinator)
· Oversee the dispatching of the vehicles such as delivery trucks.
· Coordinate with CSR and consignee regarding the delivery of inbound cargoes and it’s delivery time.
· Tracking the vehicles and communicating trucks status over phone calls.
· Relay the billing information and attachment to billing department.
My Services
Lead Generation
I will help you collects and evaluates potential sales opportunities for the company growth.
Appointment Setter
Help your conduct calls to clients and set schedule consultations between the sales staff and prospective clients.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.