2019
Bachelor of Education (BEd)
Cagayan State University
Virtual Assistant | Customer Service | Sales Expert | Admin Tasks | Healthcare
Hi, I’m Jill, I am excited to embrace new challenges and explore growth opportunities at this stage of my career. With my experience and skills, I am confident that I can be a valuable asset to your team. I am eager to bring my enthusiasm, expertise, respect, and perseverance to make meaningful contributions.
I have nearly 6 years of working experience in a graveyard shift. I have over 3 years of solid experience in customer service and sales, working in the BPO industry across US, Australian, and Canadian accounts. I am proficient in handling inbound and outbound calls, chat support, and email communications, always with a focus on delivering real-time solutions.
I have been transitioning to a Virtual Assistant role for the past two years now. Additionally, I managed two medical accounts: a MedSpa operated by a nurse practitioner in Sandy, Utah, and a Fitness/Weight Loss program led by a doctor in California, ensuring strict adherence to HIPAA compliance. Over the years, I've gained valuable insights and remain passionate about my work.
With my experience, I have gathered extensive knowledge in using English for both oral and written communication. I am more than happy to undergo training with you to get accustomed to the specific tasks I can perform for you in the future. I promise to do my best to assist you with timely and quality work.
I understand that the entrepreneurial journey can be challenging, but I am here to help you focus on the primary aspects while you delegate secondary responsibilities to me. I assure you that together, the journey will be enjoyable and marked by accuracy and timely delivery. I am an avid learner, and I can help you in various other ways with my skills, knowledge, and expertise.
Feel free to contact me, and we'll develop a plan to take your business to new heights of success :)
My Skills and Competencies
Professional Virtual Assistant
Admin Task
Customer Service Representative
Sales Representative
Certificates
My Experience and Education
2019
-
2021
iQOR- BPO COMPANY
(Call Center Agent)
📌Upselling (Sales)
📌Trained with different Line of Business (LOB's) Chat, Calls and Emails.
📌Virtual Customer Service Representative at Walmart
📌 Track shipments
📌Offer documentation, refund, and replacement of lost/stolen product
📌 Handles Sales- Different Catalogues in the US (AMERIMARK, DR LEONARDS)
2021
-
2023
Task Us Lizardbear - BPO COMPANY
(Call Center Agent/ Subject Matter Expert (SME))
📌Handled international food delivery campaign
📌Handled email, chat and calls (Inbound and Outbound) cases
📌Promoted as Subject Matter Expert (SME) who guides new hires to familiarize tools navigation and process and do Minutes of Meeting (MOM)
📌Flexible Schedules (Both morning and night shifts)
📌Track shipments, deliveries or orders
📌Do documentations
2023
-
2023
Client
(FRONT DESK SPECIALIST/ADMIN ASSISTANT (MARKETING AGENCY))
2 CLIENTS
FIRST CLIENT (MedSpa)
📌Based in Sandy Utah
📌Admin tasks
📌Calling Patients/Leads
📌Receiving Inbound Calls
📌Reviewing laboratory results
📌 Getting insurance, creating invoices, and doing follow-up for unsettled payments.
📌Checking client Emails and Calendars
📌Handled Client Facebook page
📌Check leads in Go High Level (GHL)
📌Anydesk & Splashtop user
SECOND CLIENT (Fitness/Weigthloss Dr)
📌 Call No Show Leads in Go High Level (GHL)
📌 Receiving Calls/Inquiries
📌 Rebooking
2024
-
2024
Direct Client to a SHIPPING CONTAINER COMPANY
(HR and Marketing)
Based in Tampa Florida, USA
HR DEPARTMENT
📌 Review applicants for Sales Agents
📌 Sending emails and documentations
📌 Assist Sales Agents
📌Admin Tasks
📌Live Chat
MARKETING
📌 Help with raising the number of Sales
📌 Help promoting company through fb ads
📌 Responding to inquiries, creating quotes and tracking of deliveries
📌 Handled FB Page run by ads
📌 CRM
📌Perform Inbound and Outbound Calls- Answering customer queries
My Services
Sales Representative
Sales representatives play a crucial role in driving the growth and success of a business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
General Virtual Assistant
The primary purpose of a general virtual assistant is to assist users in various tasks.
Customer Service Representative
This can be done through various channels, such as phone calls, emails, live chats, or in-person interactions.