- jillivysagun@gmail.com
- 09530486173
- Jill Ivy Sagun
- sagunjill
- Skype ID https://join.skype.com/invite/ujIzwGackrIm
Date of Birth
June 30,1999
Nationality
Filipino
Marital Status
Single
Address
Mabalacat City, Pampanga, Philippines
Primary: Namuac San Andres Elementary School (NSAES)
(2006 - 2012) WITH HONOR
Junior High: Sanchez Mira National High School (SMNHS)
(2012 - 2016) WITH HONOR
Senior High: Sanchez Mira National High School (SMNHS)
(2016 - 2018) WITH HONOR
College: Cagayan State University(CSU)
First Year Undergraduate
(2018 - 2019)
Bachelor of Secondary Education -Major in English
Best in Narrative Reports (2018)
Outstanding Performance in Research(2018)
Feature Writer in English (2018-2019)
Copy Writer/Reader 2nd place (2016)
Broadcasting (Local Reporter and Entertainment News 2015-2016)
Feature Writer for School Paper Publication (The Touchstone 2018-2019 and The Light 2016-2017)
DHAMIELYN A. SARNO
Virtual Assistant Mentor
πdhamsarno@gmail.com
DEO DOMINGO
Previous BPO Supervisor
πkedyow18@gmail.com
Angelo Avila
Previous Co Worker
QA Analyst
πAdobo0998@gmail.com
Dave Constantino
Previous Co Worker
GHL Specialist
πDavegadget7@gmail.com
Ivan Asuelo
Previous Co Worker
Media Buyer/PPC Specialist
πiasuelo15@gmail.com
LIZA ILAGA
MEDICAL VA COACH
πPROVA in facebook
iQOR- BPO COMPANY (Call Center Agent)
π Most Outstanding Sales Agent
π Best in Upselling
Task Us Lizardbear - BPO COMPANY
π OVERALL TOP TEAMMATE AWARD
π MOST NUMBER OF CHATS RESOLVED AGENT
π BEST IN CSAT
DISC REPORT
DOMINANCE
31 %
INFLUENCE
13 %
STEADINESS
31 %
COMPLIANCE
25 %
You are responsive to challenges in a practical, realistic and enthusiastic manner. You are a fact orientated person capable of providing help based on solid information. You are assertive, self-sufficient and individualistic. People are likely to perceive you as being rational and creative at the same time.
Dedicated and detail-oriented professional with nearly four years of experience in the BPO industry and two years as a Virtual Assistant. Seeking a position where I can leverage my skills in communication, multitasking, and problem-solving to contribute effectively to your team and enhance customer satisfaction.
Used Conex Company, HR/MARKETING/SALES
Direct Client: Shipping Container Company
Based in Tampa, Florida, USA
π Worked graveyard shifts
HR DEPARTMENT
π Reviewed applicants for Sales Agent positions
π Sent emails and documentation
π Assisted Sales Agents
π Performed administrative tasks
π Managed live chat support
MARKETING / SALES
π Assisted in increasing sales numbers
π Promoted the company's product through Facebook ads
π Responded to inquiries, created quotes, and tracked deliveries
π Managed the Facebook page run by ads
π Utilized CRM software
π Performed inbound and outbound calls to answer customer queries
WebSpark Media Company, Client (FRONT DESK SPECIALIST/ADMIN ASSISTANT)
π Worked graveyard shifts
Company Overview:
Handled two clients under the same company, providing administrative and customer support across different industries.
FIRST CLIENT (MedSpa)
π Based in Sandy, Utah
π Managed administrative tasks
π Called patients/leads to confirm appointments
π Performed outbound and inbound calls
π Reviewed laboratory results
π Managed insurance, created invoices, and followed up on unsettled payments
π Checked client emails and calendars
π Handled client's Facebook page
π Monitored leads in Go High Level (GHL)
SECOND CLIENT (Fitness/Weight Loss Doctor)
π Called no-show leads in Go High Level (GHL)
π Received calls and inquiries
π Rebooked appointments
Task Us Lizardbear - BPO COMPANY, (Call Center Agent/ Subject Matter Expert (SME)
π Worked graveyard shifts
π Handled an international food delivery campaign
π Managed email, chat, and phone (inbound and outbound) cases
π Promoted to Subject Matter Expert (SME) responsible for guiding new hires on tool navigation and processes, as well as preparing Minutes of Meetings (MOM)
π Tracked shipments, deliveries, or orders
π Handled documentation tasks
iQOR- BPO COMPANY, (Call Center Agent)
π Worked graveyard shifts
π Upselling (Sales)
π Trained in different Lines of Business (LOBs): chat, calls, and emails
π Virtual Customer Service Representative at Walmart
π Tracked shipments
π Handled documentation, refunds, and replacements for lost/stolen products
π Managed sales for various catalogs in the US (AmeriMark, Healthy Living, Dr. Leonard's)
π Typing skills
π Oral and written communication in English
π Time management (inbound and outbound calling)
π Customer service (chat, call, and email)
π Upselling
π Proficient in using Google Meet, Zoom, Skype, Excel, and Canva
Tools used: Proficiency (rated from 1 - lowest to 5 - expert) with each.
β
Citrix 5
β
Salesforce 5
β
Putty 5
β
Chat GPT 5
β
Workday 5
β
Canva 5
β
Click Up and Todoist 5
β
Call leads in GHL 5
β
Google Suite 5
β
Patient Now (EMR) 5
β
Labcorp for MedVA 5
β
Dialpad 5
β
Facebook Meta 5
π ENGLISH
π FILIPINO
πSales Representative
(Sales representatives play a crucial role in driving the growth and success of a business.)
πSocial Media Management
(Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.)
πAdmin Task
( Involves a variety of duties aimed at supporting the efficient operation of an office or organization. )
πCustomer Service Representative
(This can be done through various channels, such as phone calls, emails, live chats, or in-person interactions.)
πGeneral Virtual Assistant training- PRO VA
π Copywriting Webinar - Aida Ninjutsu
π Medical Virtual Assistant