Date of Birth
June 30,1999

Nationality
Filipino

Marital Status
Single

Address
Mabalacat City, Pampanga, Philippines

Primary: Namuac San Andres Elementary School (NSAES)
(2006 - 2012) WITH HONOR

Junior High: Sanchez Mira National High School (SMNHS)
(2012 - 2016) WITH HONOR

Senior High: Sanchez Mira National High School (SMNHS)
(2016 - 2018) WITH HONOR

College: Cagayan State University(CSU)
First Year Undergraduate
(2018 - 2019)
Bachelor of Secondary Education -Major in English

Best in Narrative Reports (2018)

Outstanding Performance in Research(2018)

Feature Writer in English (2018-2019)

Copy Writer/Reader 2nd place (2016)

Broadcasting (Local Reporter and Entertainment News 2015-2016)

Feature Writer for School Paper Publication (The Touchstone 2018-2019 and The Light 2016-2017)

DHAMIELYN A. SARNO
Virtual Assistant Mentor
📌dhamsarno@gmail.com

DEO DOMINGO
Previous BPO Supervisor
📌kedyow18@gmail.com

Angelo Avila
Previous Co Worker
QA Analyst
📌Adobo0998@gmail.com

Ivan Asuelo
Previous Co Worker
Media Buyer/PPC Specialist
📌iasuelo15@gmail.com

LIZA ILAGA
MEDICAL VA COACH
📌PROVA in facebook

iQOR- BPO COMPANY (Call Center Agent)

📌 Most Outstanding Sales Agent
📌 Best in Upselling

Task Us Lizardbear - BPO COMPANY

📌 OVERALL TOP TEAMMATE AWARD
📌 MOST NUMBER OF CHATS RESOLVED AGENT
📌 BEST IN CSAT

Dedicated and detail-oriented professional Virtual Assistant. Seeking a position where I can leverage my skills in communication, multitasking, and problem-solving to contribute effectively to your team and enhance customer satisfaction.

Chatter, Full Time

📌 Main role is to chat with fans, build relationships, and encourage tips, purchases, or subscriptions.
📌Virtual assistant responsible for managing and engaging with subscribers

Virtual Assistant, Stay Active - Part Time

Key Responsibilities:

📌 Administrative Support:
Managing schedules, calendars, and appointments for team members, therapists, or clients.
Coordinating meetings or sessions and sending reminders.
Handling emails and correspondence to ensure prompt communication.

📌 Client Interaction:
Responding to client inquiries via email, chat, or phone to address their concerns or schedule appointments.
Ensuring a positive and professional experience for all clients interacting with the organization.

📌 Data Management:
Maintaining accurate records of clients, sessions, and therapy progress in internal systems.
Organizing and updating databases and filing systems as needed.

📌 Operational Tasks:
Assisting with billing or invoicing processes for services rendered.
Coordinating with other departments to ensure seamless operations.

📌 Technical Support:
Managing online platforms, booking systems, or any software used by the organization.
Troubleshooting minor technical issues or coordinating with IT support when necessary.

📌 Project Assistance:
Supporting the team with ongoing projects, such as marketing campaigns or internal initiatives.
Helping with research, presentations, or document preparation as required.

📌 Confidentiality:
Ensuring all client information and records are handled with the utmost discretion and in compliance with privacy regulations.

Virtual Front Desk Specialist, WebSpark Media- Digital Marketing Agency

First Client: MedSpa (Based in Sandy, Utah)
📌Administrative Support:
Managed a variety of administrative tasks to ensure smooth operations and client satisfaction.
📌Appointment Confirmation:
Called patients and leads to confirm appointments, ensuring that schedules were up-to-date and minimizing no-shows.
📌Communication:
Handled chat, outbound and inbound calls to manage patient interactions and provide relevant information.
📌Laboratory Results Review:
Reviewed laboratory results to assist patients and ensure proper follow-up actions.
📌Insurance and Payments:
Managed insurance claims, created invoices, and followed up on unsettled payments to ensure timely settlements.
📌Email and Calendar Management:
Checked client emails and maintained calendars, keeping appointments and communications organized.
📌Social Media Management:
Managed the client's Facebook page, responding to inquiries.
Lead Monitoring:
📌Monitored leads in Go High Level (GHL) and Growth99 to track progress and ensure timely follow-ups. Performing outbound calls to book them for appointment,

Second Client: Fitness/Weight Loss Doctor
📌Lead Management:
Called no-show leads in Go High Level (GHL) to reschedule appointments and maintain client interest.
📌Inquiries and Appointments:
Received calls and answered inquiries about the fitness/weight loss program.
Rebooked appointments for clients who missed their original schedules.
Impact

Onboarding Executive / Marketing, Used Conex- Shipping Container Company

📌Live Chat Support
1. Increased Sales and Conversions:
Engaged with potential customers through live chat to promote products, answer questions, and address concerns, resulting in increased sales and conversions.
2. Real-Time Inquiry Response:
Responded promptly to customer inquiries via live chat, providing accurate information and excellent service.

📌HR Department
1. Recruitment Support:
2 Reviewed applications for Sales Agent positions, identifying qualified candidates to streamline the hiring process.
Communicated with candidates via email, ensuring timely submission of documentation and scheduling.
2. Team Assistance:
Supported Sales Agents with administrative and operational needs to enhance productivity.

📌Live Chat Support Oversight:
Managed live chat operations, ensuring smooth handling of customer inquiries by the team.

📌Marketing / Sales
1. Sales Growth:
Contributed to increased sales by promoting the company’s products and actively engaging with prospects through various platforms.
2. Social Media Marketing:
Managed the company’s Facebook page and created targeted ads to attract new customers and generate leads.
3. Customer Support and Follow-Up:
Responded to inquiries, created custom quotes, tracked deliveries, and maintained strong customer relationships.
4. CRM Management:
Used CRM software to organize customer data, monitor interactions, and streamline sales processes.
5. Call Support:
Performed inbound and outbound calls, answering customer queries, and offering solutions tailored to their needs.

Customer Service Representative, Task Us Lizardbear - BPO COMPANY

Key Responsibilities:

📌Customer Support:
Managed diverse customer interactions through email, chat, and phone (inbound and outbound), addressing inquiries, resolving issues, and ensuring customer satisfaction.
Assisted customers with tracking shipments, deliveries, and orders, providing timely updates and solutions to meet their needs.

📌Leadership as a Subject Matter Expert (SME):
Promoted to SME, where you guided new hires on navigating tools and understanding processes, ensuring smooth onboarding and team integration.
Prepared Minutes of Meetings (MOM) to document key points and action items, fostering clear communication and efficient follow-ups within the team.
Acted as a go-to resource for the team, answering questions and resolving complex issues.

📌Administrative Tasks:
Handled various documentation responsibilities, ensuring accurate record-keeping and efficient case management.

📌Additional Highlights:
Adapted to the demands of graveyard shifts, maintaining productivity and focus in a high-pressure environment.
Demonstrated strong problem-solving skills and multitasking abilities by effectively managing multiple communication channels.

Customer Service Representative, iQOR- BPO Industry

Key Responsibilities:

📌Customer Support:
Delivered support through chat, calls, and emails, showcasing your versatility in communication channels.
Assisted customers with tracking shipments, providing real-time updates to ensure satisfaction.
Managed documentation and processed refunds and replacements for lost or stolen products.

📌Sales and Upselling:
Leveraged upselling techniques to promote additional products and services, contributing to revenue growth.
Managed sales for various US-based catalogs, including AmeriMark, Healthy Living, and Dr. Leonard's, tailoring recommendations to customer needs.

📌Multi-LOB Expertise:
Gained proficiency in handling diverse workflows, seamlessly transitioning between customer support and sales.

📌Product Knowledge:
Developed a deep understanding of Walmart’s policies, products, and services to address customer inquiries effectively.

📌 Typing skills
📌 Oral and written communication in English
📌 Administrative Tasks
📌 Customer Service
📌 Upselling/ Sales
📌 Customer Service

Tools used:
✅ Citrix
✅ Salesforce
✅ Putty
✅ Chat GPT
✅ Workday
✅ Canva
✅ Click Up and Todoist
✅ Call leads in GHL
✅ Google Suite
✅ Patient Now (EMR)
✅ Labcorp for Checking Labs (Healthcare)
✅ Jane
✅ Dialpad
✅ Facebook Meta
✅ Live Chat
✅ Virtual Sally

📌 ENGLISH
📌 FILIPINO

📌Sales Representative
(Sales representatives play a crucial role in driving the growth and success of a business.)

📌Social Media Management
(Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.)

📌Admin Task
( Involves a variety of duties aimed at supporting the efficient operation of an office or organization. )

📌Customer Service Representative
(This can be done through various channels, such as phone calls, emails, live chats, or in-person interactions.)

📌General Virtual Assistant training- PRO VA

📌 Copywriting Webinar - Aida Ninjutsu

📌 Medical Virtual Assistant