2017
BS TOURISM
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA
"Your trusted virtual assistant, bringing convenience and efficiency to your digital world."
Hi, I’m Jhonnalyn! An individual with almost 5 yrs of professional experience in the hospitality industry, administration, and customer service.
As a motivated, self-driven, dedicated, and enthusiastic professional, I strongly want to improve and excel with all the projects and tasks assigned to me. My immense background together with my passion will surely bring a positive impact on your organization. I can work either on my own or as part of a team.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2022
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2022
NOWCOM GLOBAL SERVICES
(Customer Service Representative)
· Assist customers regarding their car loans
· Collecting and Processing payments for car loans
· Manage and update customer databases
· Set up Automatic payment, sent out extension agreement, and Changed customer due date as per customer request
· Respond to inquiries and complaints from the customer
· Assist inbound calls from the dealership, insurance, and repossession company
2021
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2022
VXI GLOBAL SOLUTIONS
(Account Associate)
· Answering Customer Inquiries
· Troubleshooting Technical Issues
· Billing and Payment Assistance
· Up-selling and Cross-selling
· Data Entry and Record Keeping
2019
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2021
SA RIVENDELL GLOBAL SUPPORT
(Admin Assistant)
· Review and maintain written and computer files, plus conduct data entry
· Assist in the coordination of administrative functions, including a budget, and clerical duties
· Responsible for maintaining office supplies
· Scheduling appointments: Scheduling meetings, appointments, and events, and sending reminders to attendees
2018
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2019
SUNLIGHT ECO TOURISM ISLAND RESORT
(Guest Service Associate)
· Assist guests with check-in & check-out processes
· Handling guest inquiries: Responding to guest questions and concerns, providing information about the hotel's amenities and services, and assisting with restaurant reservations, transportation, and other requests.
· Cashiering functions
· Accommodate guests in an attentive, courteous, and friendly manner during their stay.
2017
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2018
FILINVEST CYBERZONE
(Receptionist)
· Serves visitors by greeting, welcoming, and directing them appropriately
· Directs visitors by maintaining employee and department directories
· Maintains security by following procedures, monitoring logbooks, and issuing visitor badges
· Notifies company personnel of visitor arrival
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Help customers with complaints and questions, and give customers information about products and services.