2010
Bachelor of Science in Marine Transportation
Palompon Institute of Technology
About Me
I'm Jexcel "Jex/Jing" Ruizo, a committed employee who loves good working relationships. We carried out a number of activities in the Business Process Outsourcing (BPO) company where I once worked, including customer assistance, back-office work, and quality assessment. We use Microsoft programs like Word, Excel, and PowerPoint for reports and presentations.
I was interested in finding out more about freelancing after opting to quit the BPO sector, particularly data entry, online bookkeeping, and basic graphic design. I enrolled in the PRO VA course (https://www.facebook.com/provaph/) as a general virtual assistant and learned a lot. You'll receive an unexpected breadth of services if you engage me. I am a reliable and creative person, so I have big expectations for our future together.
I am currently working as a full-time Customer Service Officer for a migration firm. I am responsible for managing schedules, handling emails, and organizing documents. These experiences have honed my multitasking abilities and attention to detail, allowing me to complete tasks efficiently and accurately.
I am looking for a part-time job for extra income. With a full-time job during the day, I am enthusiastic about the opportunity to contribute my organizational and administrative skills to your team during my available hours.
I am highly organized, detail-oriented, and committed to providing outstanding service. I understand the importance of confidentiality and professionalism in a virtual assistant role and am dedicated to upholding these standards.
I hope you will give me a chance, and soon I hope to communicate with you.
My Skills and Competencies
Customer Service
Graphic Designer
Data Entry
General Virtual Assistant
Bookkeeper
Certificates
My Experience and Education
August 29, 2022
-
Present
Bravo Migration Australia
(Customer Service Officer)
I am responsible for managing schedules, handling calls and emails, and organizing documents.
June 2020
-
August 2022
Concentrix Philippines Inc.
(SENIOR QUALITY EVALUATOR)
-Advocate's interactions with clients via phone, chat, and email are evaluated.
-Hold coaching and refresher sessions with the advocates.
-Lead calibration meetings with the operations and support teams.
-Compile a report on quality trends.
May 2013
-
June 2020
Concentrix Philippines Inc.
(SENIOR CUSTOMER SERVICE SPECIALIST)
-Extensive knowledge in back office, chat, email, and phone customer support.
April 2012
-
April 2013
Datahold Philippines, Inc.
(OUTBOUND SALES REPRESENTATIVE)
Survey calls for UK card holders who enrolled PPI (Payment Protection Insurance).
March 2011
-
April 2012
PNI-KMPG, Inc.
(OUTBOUND SALES REPRESENTATIVE)
Survey calls for US citizen who are interested in going back to school.
August 2010
-
November 2010
WAGENBORG Shipping B.V.
(DECK CADET)
Marine transportaion apprenticeship
My Services
Graphic Design
Design customized graphics to help get your business assets together.
Online Bookkeeper
Detail oriented, efficient, and knowledgeable about everything to do with your personal and small business finances.
Data Entry / Web Researcher
Provide reliable and usable data. Search the Internet for information on a wide variety of topics.
Customer Service Specialist
You'll find that my experience is incredibly beneficial.I'm a terrific assist, work hard and get along well with others.
Testimonials
Ms. Dhamielyn A. Sarno, MIT
" It gives me great joy to suggest Jex to be your Virtual Assistant. She possesses strong analytical abilities and is quite intelligent. She is a fantastic communicator. Please don't hesitate to contact me if I can help you further."