Jexcel E. Ruizo

Professional Virtual Assistant
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Contact Information
  • 09264540219 | 09183799712
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  • jexcelchiq@gmail.com
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  • jexcelchiq@outlook.com
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JOB OBJECTIVE

To hold responsibility to a position commensurate to my work experiences and qualifications where I can enhance my knowledge and skills.
PORTFOLIO

https://myprofile.ph/jexcelruizo
TRAINING
August 2022

General Virtual Assistant

PROVAPH
February 2021

EVOLVE Seminar for Training and Quality team

SPECIAL SKILLS/ INTEREST

✓Knowledge in Microsoft 365 /Office apps- Word, Excel, PowerPoint, Teams, Outlook, SharePoint, Forms
✓Knowledge in Google apps- Google search, Gmail, YouTube
✓Knowledge in editing apps- Canva, PDF, FilmoraGo, Adobe
✓Knowledge in social media apps- Facebook, Twitter, Instagram, Tiktok

✓Work with integrity
✓Excellent communication skills
✓Detailed-oriented
✓Demonstrate a willingness to learn
✓Can multi-task
✓No absenteeism issues
✓Positive attitude
WORK EXPERIENCE
August 2022 - PRESENT

CUSTOMER SERVICE OFFICER, Bravo Migration Australia

-Managing schedules, handling calls and emails, and organizing documents
June 2020- August 2022

SENIOR QUALITY EVALUATOR, Concentrix Philippines Inc.

-Advocate's interactions with clients via phone, chat, and email are evaluated.
-Hold coaching and refresher sessions with the advocates.
-Lead calibration meetings with the operations and support teams.
-Compile a report on quality trends.
May 2013 – June 2020

SENIOR CUSTOMER SERVICE SPECIALIST, Concentrix Philippines Inc.

-Extensive knowledge in back office, chat, email, and phone customer support.
April 2012 - April 2013

OUTBOUND SALES REPRESENTATIVE, Datahold Philippines, Inc.

March 2011 - April 2012

OUTBOUND SALES REPRESENTATIVE, PNI-KMPG, Inc.

August 2010 - November 2010

DECK CADET, WAGENBORG Shipping B.V.

EDUCATIONAL BACKGROUND
April 2010

College, Bachelor of Science in Marine Transportation

March 2007

Secondary, Northern Leyte College

March 2003

Elementary, Himarco Elementary School

CHARACTER REFFERENCES
Ms. Dhamielyn A. Sarno, MIT

Project Manager, ProVA Philippines

Mobile: 09158325769
Ms. Thea Los Banez

Supervisor OIC, Concentrix Philippines Inc.

Mobile: 09566234509
Mr. Ryan Virrey

Team Leader, Convergys Philippines Inc.

Mobile: 09176172818
Mr. Leio Justimbaste

Team Leader, Convergys Philippines Inc.

Mobile: 09205482923
Ms. Grace Santos

Project Manager, PNI-KMPG Inc.

Mobile: 09061473816