2014
Computer Science
Asian Business Cabletow Cooperative Academy
Your Virtual Assistant Ready to Empower Your Success!
Hi! I'm Jessa, your seasoned virtual assistant. I am 31 years old, and I am from the Philippines, ready to assist you with your business needs.
As a virtual assistant, I have developed excellent communication and organizational skills that will help me manage administrative tasks effectively. I am proficient in using various productivity tools, such as Microsoft Office Suite, Google Suite, Asana, Trello, and many others.
I'm a quick learner, and I am willing to learn new tools or software to improve my skills and provide you with better service. I have a positive attitude and a can-do spirit that makes me proactive in taking initiative and solving problems. My commitment to excellence and attention to detail are traits that will help me deliver high-quality work consistently.
As a virtual assistant, my services include but are not limited to email and calendar management, data entry, web research, social media management, customer support, and other administrative tasks. I'm also open to discussing the specific tasks you need help with, and I work with efficiency, ensuring that you will meet your needs with satisfaction. Thank you for considering me as your virtual assistant.
My Skills and Competencies
Appointment Setter
Customer Service Support
Lead Generation
Social Media Management
Graphic Designer
Data Entry
Data Management
Administrative Support
Certificates
My Experience and Education
September 2023
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June 2025
D & J Virtual Assistant Services
(Customer Service Representative)
• Handled inbound and outbound calls
• Conducted initial phone screenings using Phone Burner and scheduled interviews with applicants
• Maintain a positive and professional tone during all candidates interactions
• Support training by mentoring trainees or upskilling existing agents.
• Conduct call listening and evaluations, and provide feedback to agents.
• Conduct mock calls or role-plays to simulate real-case scenarios.
July 2023
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September 2023
Coach Patrick Liu - Fitness Trainer
(Appointment Setter)
• Reach out to potential clients via messages and email to introduce the trainer’s fitness program and services.
• Schedule and confirm onboarding session using Calendly
• Follow scripts and guidelines provided by the client to ensure consistent messaging.
• Work closely with the client to ensure messaging reflects fitness goals and customize outreach to fit their niche.
May 2017
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May 2023
HSE International Health Safety and Environment Consultancy OPC
(Administrative Assistant)
• Handled daily calls and emails, delivering prompt and professional customer service.
• Provided administrative support, including calendar and email management, and responded to phone inquiries.
• Assisted with basic bookkeeping and maintained financial records.
• Resolved administrative issues with efficiency and attention to detail.
• Performed data entry and generated reports.
• Took meeting minutes and documented key discussions.
July 2014
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December 2016
Globalchips Technologies CDO Co.
(Sales Representative)
• Answer phone calls and deal with queries
• Assigned in any bank transactions
• Contact new and existing customers to discuss needs
• Prepare customers purchased orders
• Greet and welcome customers as they enter the store, and assist them in finding the products they are looking for.
My Services
Customer Services Representative
Support customers via phone, email, and chat; resolve issues and share expert insights on services and processes.
Administrative Support
Manage schedules, handle emails, and organize data to keep daily operations smooth and efficient.
Appointment Setter
Reach out to leads, schedule sessions, and confirm appointments to support client engagement and retention.