Company Name: D & J Virtual Assistant Services
(September 2023-June 2025)
Customer Service Representative
• Handled inbound and outbound calls
• Conducted initial phone screenings using Phone Burner and scheduled interviews with applicants
• Maintain a positive and professional tone during all candidates interactions
• Support training by mentoring trainees or upskilling existing agents.
• Conduct call listening and evaluations, and provide feedback to agents.
• Conduct mock calls or role-plays to simulate real-case scenarios.
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Coach Patrick Liu - Fitness Trainer
(July 2023 - September 2023)
Appointment Setter
• Reach out to potential clients via messages and email to introduce the trainer’s fitness program and services.
• Schedule and confirm onboarding session using Calendly
• Follow scripts and guidelines provided by the client to ensure consistent messaging.
• Work closely with the client to ensure messaging reflects fitness goals and customize outreach to fit their niche.
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Company Name: HSE International Health Safety and Environment Consultancy OPC
(May 2017-May 2023)
Administrative Assistant
• Handled daily calls and emails, delivering prompt and professional customer service.
• Provided administrative support, including calendar and email management, and responded to phone inquiries.
• Assisted with basic bookkeeping and maintained financial records.
• Resolved administrative issues with efficiency and attention to detail.
• Performed data entry and generated reports.
• Took meeting minutes and documented key discussions.
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Company Name: Globalchips Technologies CDO Co.
(July 2014–December 2016)
Sales Representative
• Greet and welcome customers as they enter the store, and assist them in finding the products they are looking for.
• Provide product knowledge, recommendations, and suggestions to customers, based on their needs and preferences.
• Process transactions, including handling cash, credit, and debit card payments, and issue receipts or change.
• Answer phone calls and deal with queries
• Assigned in any bank transactions
• Contact new and existing customers to discuss needs
• Prepare customers purchased orders
