2011
Bachelor of Science Information Technology
STI College Caloocan
More Info About Me
With over ten years of expertise in Customer Support, Sales, and Marketing, I specialize in client relationship management, lead generation, and ensuring customer satisfaction. Proficient in communication, appointment setting, and problem resolution, I am adept with CRM tools such as Shopify, ERP, and Odoo. Recently completing courses in General Virtual Assistance and Adobe Premiere has enhanced my skills in graphic and video editing. I am dedicated to delivering exceptional results while continuously expanding my knowledge and capabilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Video Editor
Google Application
Certificates
×
![]()
My Experience and Education
November 2022
-
February 2024
Innovpack Inc.
(Sales & Marketing Executive)
• Manage Social Media (Facebook, Shopify, Website and Viber)
- Respond to comments, messages, and inquiries.
- Copywriting, writing engaging caption that aligns with the brand's voice and message
- Content Planning: Creating a content calendar with a mix of posts (promotional/educational)
- Goal Setting: Lead generation
- Data Entry Specialist
- Identify target audience interests and behaviors.
- Social Media Marketing (Organic)
• Proactively identify and target potential clients through strategic prospecting techniques
• Cultivate and maintain relationships with existing clients, ensuring high levels of satisfaction and loyalty
• Monitor and track the status of orders, payments, and deliveries to ensure timely and accurate
• Provide exceptional after-sales support, addressing client inquiries, concerns, and issues to maintain customer satisfaction
• Prepare detailed industry reports, analyzing market dynamics, competitor strategies, and key performance indicators
• Plan, organize, and represent the company at industry-related events, including exhibits, conferences, and membership meetings
• Contribute to the development of marketing materials, sales collateral, and promotional content as required
• Perform other sales and marketing tasks as needed
April 2019
-
November 2022
Goodmorning International Corporation
(Marketing Executive)
• Organizes and oversees advertising/communication campaigns such as social media, exhibitions and promotional events
• Arranges & sets client meeting
• Deals & handles customer complaints or problems
• Makes a research about competitors or create competitor analysis
• Updates current clients/customers about newest products & promo of the company
• Search for new clients
• Arranges appointments and meet with clients to offer & conduct demo of company's latest service
• Operate machine ( oil purification technology )
• Maintains company's website and social media page
• Updates the system wherein all contact information of clients are stored
• Provides help with software installation of computers or other IT problems that may arise
March 2018
-
March 2019
Goodmorning International Corporation
(After Sales Service Specialist)
• Generates and processes new sales leads by offering parts & services of Hyundai heavy equipment
• Maintains great relationship to all clients, be it current or new ones
• Arranges appointments with clients and sales team including the schedule of service technicians
• Answers phone calls from customers and deals with problems as they arise
• Deals with any customer complaints and resolves the issue as soon as possible
• Acknowledges customers/clients by responding to emails, texts, and phone calls
• Follows up with customers to make sure that they are satisfied with the product/service provided
• Meets with other departments to make sure that the company goals are met
• Provides any necessary data or reports to the after sales & logistics team
• Updates the system wherein all contact information of clients are stored
• Does any necessary administrative work including filing or presenting reports and/or any necessary documents
August 2012
-
July 2016
Mindmap Commtech Inc
(Technical Supervisor)
• Managed a team of five (5) technicians and two (2) TSR
• Provide weekly, monthly, and yearly Network and Sales reports.
• Provide technical, operation, and training support to users of the company such as franchisees and dealers
• Remotely resolve issues and install software via remote desktop connection
• Conducts monthly inventory of supplies to ensure that actual stocks tally with the system inventory, and to determine quantity of critical supplies
• Monitor and follow-up status of purchase orders, expedite and re-schedule deliveries based on desired availability of the said orders
• Coordinates with requesting departments as to specifications or technical description, quantity, quality & delivery of requested items
• Secures and analyzes quotations from various suppliers, entertains sales representatives introducing their products
March 2012
-
August 2012
Mindmap Commtech Inc
(Accounting Staff / Office Staff)
• Responsible for the account replenishment of franchisees/dealers
• Inbound and outbound calls with account related concerns
• Provide account reconciliation
• Typing, filing, keeping records and sorting checks
• Prepare documents, process mail and answer telephone
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
I create layouts and designs for ads, brochures, and reports, with expertise in design elements
Video Editor
Cut and trim clips, add transitions, apply special effects, and adjust audio and visual elements.