2012
Bachelor’s Degree in Hospitality Management
University of St. La Salle
More Info About Me
A former hotelier who held administrative and customer service positions in renowned 5-star hotel establishments, with a specialization in front office operations, I have now transitioned into the role of a work-from-home freelancer. As a dedicated mother, I am embracing the opportunity to excel as an SEO Specialist, Social Media Expert, and Content Writer. My diverse skill set, discipline, and passion for technical support and creativity enable me to deliver exceptional results in these domains.
Currently, my primary focus is not on the monetary aspect of the job, but rather on gaining valuable experience and knowledge as a newcomer in the field. I am well aware of my status as a newbie, but I can assure you that I have acquired valuable insights from my trainings. What matters to me at this stage is to learn and grow through real-world experience as an SEO specialist, content writer or general virtual assistant. My aspiration is to take the first step towards my long-term goal within or working in a company and to be molded into a professional SEO expert in the future.
Kindly take a moment to review my profile. Thank you for your attention!
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
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2017
Abu Dhabi, Millennium Corniche Hotel
(Telephone Operator|Administrative CID Clerk)
• Managed daily data entry of 500+ guest identifications to CID Police and the hotel's CRM.
• Collaborated with the Sales Team, handling 300+ inbound and outbound calls daily based on hotel occupancy with 365 rooms.
• Coordinated with the marketing team regarding the hotel's sales promotions, and coordinated with reception about room options, and overall department. Maintained expertise in hotel fire, life, and safety systems.
2023
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2023
PROVA
(SEO Specialist)
Participated in an eight-hour intensive training session at PROVA webinar and received a certificate of completion. Acquired comprehensive knowledge about SEO, encompassing strategies to enhance website rankings in search engine results for relevant topics or keywords. Implemented both on-page and off-page optimization techniques using various tools to achieve company's goals.
2022
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2022
KADDRA Singapore
(Sales Development Representative)
• Developed DR workflow with sales methodologies, qualifying frameworks, and multi-channel communication for various business segments.
• Prospected hundreds of leads through cold calling, email, videos, and LinkedIn, resulting in successful meetings.
• Exceeded sales metrics by 120% in a collaborative SDR team, while enhancing call scripts, email campaigns, and prospecting videos.
2018
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2023
English Academy
(ESL Teacher (part-time /night class))
• Holder of TOEFL and TESOL certificates.
• Organized and executed monthly instructional programs for 500+ students, achieving an 85% retention rate and delivered 500+ writing and communication lessons.
• Trained in ESL teaching methodology through a joint project with the Chinese government and monitored students' progress using CRM, grading papers, editing essays, and logging data.
My Services
Content Writing
Creates unique content targeting powerful keywords with zero percent plagiarism.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.