2012
Bachelor of Science in Information Technology
Our Lady of Fatima University
More Info About Me
I’ve spent the past 10 years working as a Customer Service Representative in different BPO and handled different accounts such as telecommunications and financial. These days my time is spent researching and attending training.
I am very good at multitasking; my time management and communication skills are excellent, and I have great attention to organized work in a professional manner and deliver work fast. As a customer service professional, I work hard to provide the best possible service to my clients.
I’m looking to take my career to the next level by expanding my skill set. Also, I am looking for a company that is willing to invest in me and allow me to grow as a professional.
My Skills and Competencies
Customer Service
Administrative Support
Data Entry
Project Managemet
Certificates
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My Experience and Education
2015
-
2024
ACCENTURE INC
(VERIZON - ORDER MANAGER)
• Responsible for submitting client’s order in the system
• Responsible for tracking the status of the orders until completion
• Main point of contact for stake holders (internal and external)
• Providing high level status of the orders via email and on a weekly call
• Answering customers queries via email or phone call
• Escalating internal issues that cause delay on the completion of the order
• Contributor and main POC for VoIP CSAT Surveys
2014
-
2015
FIS PHILIPPINES
(Customer Service Representative)
• Handle customer inquiries through phone calls
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Route calls to appropriate resource
• Follow up customer calls when necessary
• Document all calls information according to standard operating procedures
2013
-
2013
Teleperformance
(Customer Service Representative)
• Handle customer inquiries through phone calls
• Manage and resolve customer complaints regarding their phone bills
• Assisting the customer to activate their cellphones
• Route calls to appropriate resource
• Document all calls information according to standard operating procedures
My Services
Project Management
Manage project tasks using project management tools & Proactively identify and address potential roadblocks and risk
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support
Respond to customer inquiries via email, phone, chat, and other relevant channels.