2015
Bachelor of Science in Computer Science
STI College
More Info About Me
Hi! I'm Jen, your professional virtual assistant with 5 years of experience in United Arab of Emirates as a Secretary to After Sales Manager, Admin Coordinator and 8 years experience in Customer Service.
I can assure you that I am equipped with the necessary knowledge and skills needed to be a good and highly competitive individual. Determined to work and extend my maximum service to help your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Email Management
Certificates
My Experience and Education
January 2017
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January 2021
Cadillac Service Center - Abu Dhabi (Liberty Automobiles Co. LLC change dealership to AL GHANDI AUTO)
(Secretary to After Sales Manager/ Admin Coordinator/ Customer Service Executive)
1. Coordinating with logistics & other branch for shifting vehicles.
2. Point of contact of HR, IT and CRM department, of different branch, facility management and
cleaning teams.
3. Organizing, arranging and coordinating staff monthly meetings.
4. Act as liaise of HR for any staff requests such as leave applications, tickets, letters (NOC, Salary
Certificate etc.) and document preparation for visa renewal; prepares attendance and overtime
report.
5. Ensures accommodation has been arrange for staff by creating request & cancelling access card.
6. Maintaining lists of reports for daily & monthly basis eg. (Monthly & Daily Appointment Report, Daily
Sales Report; Follow up calls, Vehicle Inflow & Outflow, Work in Progress Report, Parts Status Report,
and Cadillac Share, Up-selling Report, Daily Achievement Report, Recovery Request Report, Team
Composition, Staff Accommodation Monitoring Report, Customer Pick & Drop Off Service, Cleaning
Record, Key Drop Off Report.
7. Handles & resolves customer complaints/inquiries via mail or phone in a timely & accurate manner.
8. Keeping track and record of courtesy/replacement vehicle by checking salik and traffic fines.
9. Create and maintain customer accounts by recording account information.
10. Following up for customer feedback and ensure resolution for complaints through CRM.
11.Maintains office supplies inventory by checking stock to determine inventory level; anticipating
needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.
Gather quotations & placing orders (for local orders, coordination with supplier and
preparing LPO) for workshop consumables and facility maintenance.
12. Storage and document archiving for all office needs. Any other admin, coordinator and
secretarial jobs if needed.
August 2015
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December 2016
Etihad Airways Nursery by Kids Academy
(Admin Receptionist)
1. Dealing with telephone and email enquiries.
2. Preparing daily time record of the children and staff and monitoring the cctv cameras.
3. Operating and caring for office and/or classroom equipment and machinery.
4. Arranging quotations for the purchase, maintenance and disposal of office and classroom
equipment.
5. Arranging quotations for minor maintenance.
6. Using computer based programs/systems to design, layout and print school publications and
learning materials.
7. Photocopying, duplicating & printing/binding of school documents and learning materials.
8. Ordering, purchasing, receiving, dispatching and stocktaking materials, goods and consumables,
including compiling orders, unpacking, checking, sorting, shelving and storing items and maintaining
inventories.
February 2014
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May 2015
Six Eleven Global Services
(Customer Service Executive (Inbound and Outbound))
1. Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.