2009
BS Nursing
Metropolitan Medical Center College of Arts Science and Technology
Jennielyn Villareal (Jini)
Streamline Your Practice with My Expertise. Let's Connect!
As a licensed nurse, I have extensive experience in the BPO industry. Since 2011, I have diligently advanced from a customer representative to a Quality Analyst and, ultimately, to a Senior Supervisor. My journey has been marked by an unwavering commitment to excellence, a keen eye for detail, and exceptional organizational skills.
Transitioning into the field of Medical Virtual Assistance, I bring a unique blend of medical knowledge and administrative expertise. My technical proficiency with electronic health records (EHR) systems, coupled with strong communication skills, ensures seamless support for healthcare professionals and patients alike.
Additionally, my meticulous attention to detail and ability to handle large volumes of information make me a proficient Data Entry Specialist. I thrive in environments requiring precision, accuracy, and timely completion of tasks.
Embracing the digital age, I have also acquired web development skills, allowing me to create functional, user-friendly websites. My problem-solving abilities and adaptability equip me to tackle complex challenges and deliver innovative solutions.
With a solid foundation in various disciplines and a passion for continuous learning, I am excited to contribute to dynamic teams and drive success in any role I undertake.
Jennielyn (Jini) B Villareal
San Jose Del Monte City, Philippines
Freelancer
My Skills and Competencies
Medical Knowledge
Customer Service
Social Media Management
Technical Proficiency
Data Entry
Communication Skills
Certificates
My Experience and Education
2021
-
2025
Conduent Business Philippines Inc
(Senior Supervisor)
Oversee daily operations of the call center, ensuring efficient and effective performance.
Manage and mentor team leaders and call center agents, providing guidance and support.
Monitor and analyze key performance metrics to identify areas for improvement.
Implement and uphold policies, procedures, and quality standards.
Resolve escalated customer issues and maintain high levels of customer satisfaction.
2018
-
2021
Conduent Business Philippines Inc
(Quality Analyst)
Monitor and evaluate inbound and outbound calls to ensure compliance with quality standards.
Score and provide feedback on agent performance based on established criteria.
Participate in calibration sessions and employee communication to maintain consistency in evaluations.
Support and communicate business goals, quality standards, processes, and procedures.
Conduct training sessions and provide action plans for performance improvement.
Generate accurate and timely reports on call quality, productivity, and other key metrics.
2011
-
2018
Conduent Business Philippines Inc
(Customer Service Representative)
Interact with customers to provide information in response to inquiries about products and services.
Handle and resolve customer complaints efficiently and courteously.
Process orders, forms, applications, and requests.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Follow up with customers to ensure their issues are resolved.
My Services
Appointment Scheduling
Managing patient/medical practitioners appointments, reminders, and follow-ups.
Medical Record Management
Updating and maintaining electronic health records (EHR).
Telehealth Assistance
Facilitating virtual consultations and managing telehealth platforms.
Accurate Data Entry
Inputting and updating data with precision and speed.
Database Management
Organizing and maintaining databases for easy access and retrieval.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.