Metropolitan Medical Center College of Arts and Technology, Bachelor of Science in Nursing

Immaculate Conception Academy of Manila, High School Education

Appointment Scheduling

Managing patient/medical practitioners appointments, reminders, and follow-ups.

Medical Record Management

Updating and maintaining electronic health records (EHR).

Telehealth Assistance

Facilitating virtual consultations and managing telehealth platforms.

Accurate Data Entry

Inputting and updating data with precision and speed.

Database Management

Organizing and maintaining databases for easy access and retrieval.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

MyPortfolio, https://myprofile.ph/jennielynvillareal

https://myprofile.ph/jennielynvillareal

Conduent Business Philippines, Customer Service Representative

Interact with customers to provide information in response to inquiries about products and services.
Handle and resolve customer complaints efficiently and courteously.
Process orders, forms, applications, and requests.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Follow up with customers to ensure their issues are resolved.

Conduent Business Philippines, Quality Analyst

Monitor and evaluate inbound and outbound calls to ensure compliance with quality standards.
Score and provide feedback on agent performance based on established criteria.
Participate in calibration sessions and employee communication to maintain consistency in evaluations.
Support and communicate business goals, quality standards, processes, and procedures.
Conduct training sessions and provide action plans for performance improvement.
Generate accurate and timely reports on call quality, productivity, and other key metrics.

Conduent Business Philippines, Senior Supervisor

Oversee daily operations of the call center, ensuring efficient and effective performance.
Manage and mentor team leaders and call center agents, providing guidance and support.
Monitor and analyze key performance metrics to identify areas for improvement.
Implement and uphold policies, procedures, and quality standards.
Resolve escalated customer issues and maintain high levels of customer satisfaction.

Communication Skills

Clear and effective communication is crucial, whether it's over the phone, email, or video calls

Technical Proficiency

Familiarity with electronic health records (EHR) systems, medical software, and general IT skills

Medical Knowledge

Understanding medical terminology and procedures to assist with patient-related tasks

Organizational Skills

Managing schedules, appointments, and patient records efficiently

Customer Service Skills

Providing a high level of service to patients and healthcare professionals

Typing Speed and Accuracy

Fast and precise typing skills to efficiently input data.

Attention to Detail

Carefully reviewing data to avoid errors.

Basic Computer Skills

Proficiency in using computers and software like Microsoft Excel, Word, and data entry systems.