2007
ACT
Madridejos Community College
Crafting Seamless Experiences: A Seasoned Reservation Officer's Journey in Hospitality Excellence
I am a seasoned reservation officer with a rich background of 17 years in the industry. My journey in the world of hospitality and customer service has been a tapestry of experiences woven with dedication and a passion for ensuring guests have memorable stays. With years in this role, I've become adept in balancing precision and warmth. When handling reservations, I don't just see it as a transaction; it's about crafting an experience, understanding individual preferences, and making guests feel not just booked but welcomed.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Jelly’s Haven Resort
(Reservation Manager)
Managing and overseeing the reservation staff and their duties. Liaising with central reservations, travel agents, revenue manager and rooms division.
2009
-
2017
Beach Placid Resort
(Reservation/Front Desk)
Taking calls, manage hotel reservations and billings.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.