2019
Bachelor of Science in Business Administration major in Marketing Management
Cagayan State University
More Info About Me
Transaction Analyst specializing in quoting clients’ requests and queries. Over the past 4 years, I’ve been awarded as top-performer on our account and won multi-million dollars contract value.
My Skills and Competencies
Executive Assistant
Data Entry
Bookkeeping
Social Media Management
Appointment Setter
Certificates
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My Experience and Education
2019
-
Present
Accenture Inc.
(Transaction Processing Associate)
- Performs data entry and quality assurance tasks related to sales, and customer accounts.
- Assesses and resolves customer service inquiries and orders regarding pricing and availability of products.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate complex requests.
- Monitors and tracks cases daily to send updates to account teams and counterparts through Salesforce and PEGA.
- Documents daily updates and communications with the account teams.
- Assists to day-to-day operations, working efficiently and productively with all team members.
- Facilitates and assisted with special projects as requested, including creation of product quotations in EMEA region.
- Handles issue resolution to ensure customer needs were met, building rapport with clients based on professional demeanor and strong communication skills.
- Prepares forms such as contracts, and pricing confirmations based on pre-sales requests from account teams.
- Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completes paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintains strict confidentiality and data security protocols.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Bookkeeping
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