Skilled in ensuring accuracy and completeness of transactions, verifying data for completeness and accuracy, and resolving discrepancies in a timely manner. Committed to maintaining strict confidentiality and data security protocols. Seeking a challenging role in a reputable organization where I can utilize my skills and expertise to contribute to operational efficiency and deliver high-quality results.

Transaction Processing Associate

Accenture Inc.

- Performs data entry and quality assurance tasks related to sales, and customer accounts.
- Assesses and resolves customer service inquiries and orders regarding pricing and availability of products.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate complex requests.
- Monitors and tracks cases daily to send updates to account teams and counterparts through Salesforce and PEGA.
- Documents daily updates and communications with the account teams.
- Assists to day-to-day operations, working efficiently and productively with all team members.
- Facilitates and assisted with special projects as requested, including creation of product quotations in EMEA region.
- Handles issue resolution to ensure customer needs were met, building rapport with clients based on professional demeanor and strong communication skills.
- Prepares forms such as contracts, and pricing confirmations based on pre-sales requests from account teams.
- Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completes paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintains strict confidentiality and data security protocols.

Cagayan State University

Bachelor of Science in Business Administration major in Marketing Management

- Data and Technical Skills
- Multi-Tasking Skills and Analytical Skills
- Data Analytics and Interpretations
- Operations Management
- Excellent Communication and Verbal Communication Skills
- Decision Making and Keen to details
- Excellent computer skills including Microsoft Office (Word, Excel and PowerPoint)